Victorian Condo Hotel Resort, Galveston

My family and I recently stayed at Hawthorn Suites at The Victorian Resort in Galveston. Our condo was terrific! The bedroom and living room have plenty of space and are very clean. The view of the gulf was great and we were close to great restaurants and various attractions like Moody Gardens. The front desk staff and housekeeping were very attentive. I highly recommend it. We'll definitely be going back!

We rented the Queen Suite for a total of $300 per night. There had been a FEMA resident there (no real problem really since lots of people lost their homes), but they didn't fix anything or replace the carpet most likely. We had children there and everyone's feet were black from walking on the carpet after an hour. The room stunk, and a lot of items were broken. We had a light fixture fall off of the bathroom sink vanity. We scheduled the room for two nights but left after the first one. The front desk staff asked me if I reported any of it, but what do you do when you have 8 people in a beach suite and the room isn't ready? I told them that the room was disgusting and everything that was wrong couldn't have been fixed in the time that we had in the evening. I told them that it should have been ready beforehand with a $300 room charge. The room was worth about $50, in my opinion. Don't stay there.

The place was dirty and run down. I've stayed at cleaner and upgraded places for half the price as I paid here. Checked out early and front desk would not give me money back for the second night.(They claimed they had no money on hand.) Got a check in the mail some six weeks later after call once a week. The only thing I can say is the swimming pool was nice.

We were blown away at how completely dirty our room was. We were in the room 10 minutes and let the kids play on the floor. Since my 11mth. old doesn't walk, he crawled around. When I picked him up the tops of his feet were BLACK! No kidding. The floor was that dirty. After that we asked for another room but when we tried to bath the kids in the new room we found the tub had hair in it along with the sinks. Gross. We left and stayed at the Moody Gardens hotel.

My family and I were there this past weekend. We had a blast, 4th of july was great. The staff were outstanding, we had a few issues, mainly due to the noise of the people there, but it was great!! Can't say enough about front desk! Nicole, Victoria, Eva, and Eric...Thanks for the outstanding service!!!!

This hotel, or atleast the condo we rented was, to say the least, horrific. The master bedroom was the size of a large bathroom stall. The "bunkbeds" were of sardine size and are clearly limited to small children under the age of 5. The fold out couch bed was laughable. You had to lay the mattress on the floor for some form of comfort, and you worried of roaches carrying you off in the middle of the night. The bathroom had a cracked sink and a leaky bath tub, which left you walking in a puddle in the morning. The balcony had a lovely view...of your neighbor. They offered lattice work for privacy but was not nearly enough. The kitchen was alright, with a fully working dishwasher and medium sized fridge...which contained rotten, chunky milk.yum. It is more than obvious this room was not clean to standards. The only good thing about this place was the pool, which had occassion to smell like a very well used diaper. We thought we were getting a deal when we booked here but the joke is on us. Good luck, and you might think about packing your own sheets.

I THINK YOUR HOTEL IS THE BEST HOTEL I'VE EVER BEEN IN SO KEEP I ASOME AND CLEAN I ALSO THINK THE SERVICE IS ASOME THE OUSE KEEPERS ARE ALSO ASOME AND I LIKE THAT YOU PUT IN A MICROWAVEA REFIGERATOR A ROOM A BED ON THE SIDE AND A URN OUT BED SOFA OH I ALMOST FERGOT AND THE FLAT SCREEN TV IN THE BEDROOM!!!!:) SENCERYLY YOURS TRUELY ZULEYMA FLORES

We have stayed at a few different Hawthorn Suites hotels before and always been impressed. This one is in a great location (on the waterfront near major attractions and restaurants) and very reasonably priced. When we arrived the room was nice albeit maybe just a little more run down than other Hawthorn Suites. Still nice enough with a view of the ocean. That first evening we discovered that the movies-on-demand on the TV was not working. Maintenance came out and fixed it so we were ok. The next evening the movies-on-demand was working even worse. It was late so we called and asked that mainenance come out in the morning. The next morning we called to verify and the new shift didn't know what we were talking about. We checked on the situation a couple of times through the day and the issue had not been resolved. And, of course, when the shift changed again they didn't know what we were talking about. Maintenance finally came while we were out and then the TV was not working at all. We asked to change rooms (the only rooms available were on the other side of the complex. What a pain!). The new room was nice and the TV was working. However the toilet handle was broken and the bathroom sink was leaking (actually spraying). I'm sure some of this was just bad luck. Most aspects of the hotel were good (the free breakfast buffet was great as hotel breakfasts go). But still this hotel is not up to the same standards as the other Hawthorns. Given the modest price for a suite on the waterfront maybe we expected too much but we thought we were paying for the same standards as other Hawthorns.

My family has been coming here for the longest time this is the only hotel we stay at when we go down there we never had any problems exsept for when little kids thought they were trying to be cool they were loud and did not respect people around them but this is the best place you would ever go

had a great view out to the seawall. had a wonderful time!!!! i am trying to set up another get away and i wold love to stay again!! i cant wait!!