TRIPLE CHARGED AND THE MANAGERS WERE UNHELPFUL
We returned from our stay at this hotel yesterday for a short family vacation. We have stayed here before and have loved the property. However, this stay was less than satisfactory because we were fraudulently charged even though our room was already booked and prepaid through Hilton's online booking service. Upon check in, we gave our check card for incidentals, only to find the next morning that the hotel charged us their premium rate for the night, even though we had prepaid for our reservation. We talked to the front desk and were told, and this is verbatim, "we can't just make the money magically appear back in your account." We spoke to a manager, who assured us he would take care of it. But, the next morning, that same charge appeared, as well as a second one! We talked to another manager, who assured us she would take care of it, only to find that later that day, the hotel charged us for a third night, even though we only stayed 2 nights (both of which had been PREPAID!) The manager called our bank and got the charges reversed. But, today, ALL THREE CHARGEs were charged to our card AGAIN! The general manager never returned our calls or emails, and we have yet for the Hilton to return the money that they wrongly charged our account! AND, by the way, we are HILTON HONOR club members. Should we consider it an honor to be stolen from?