Quality Inn and Suites Denton, Denton

I have stayed at this particular Quality Inn twice now and have had excellent service both times. I was at wits end the first time I stayed trying to find a hotel at the last minute and also one that wasn't outragesly priced. I finally walked into this one and not only did they have a room that was clean and non-smoking, they also suggested that I go look at it first. They then went above and beyond by offering me the internet rate that is a little lower than the usual rate. I was thrilled by the normal rate but then to get an even lower one was totally appreciated. I will try to always stay at this location when I am in the area. Thanks to the staff and manager that was on duty that afternoon. I had a great stay.

"Guests… are invited to relax in the beautiful courtyard..." The beautiful courtyard is run in sibilance of a prison courtyard. While /enjoying/ my stay I was chaperone to a group of children age range 13 to 15. A couple of the children had been goofing about, they were not loud and rambunctious, and they were merely rubbing away at the wounds the previous school year had left on them. My children and I, along with a few other loitering "guests", were ushered back into our respective rooms by the manager in charge at around 11pm. She harassed my children and admonished them for disturbing her peace; a simple "please" would have sufficed. I told my pupils to tone it down a notch. A few of them returned to their rooms for the night while a few stayed outside with me. We chatted at a respectable volume as we overlooked the pool and I enjoyed a cigarette, the first thing I actually enjoyed this particular late evening. The long row of rooms behind us were our own, so even if we had been conversing at an unusual level it would not have bothered anyone. The manager returned, blazing, and in a manner seemingly fueled by the lust of power, she informed us that we could head back to our rooms "... or check out, that includes you, sir." I was dumbfounded. What had invoked such a demand? I escorted my children back inside, defeated at half-past 11pm. I would have chosen to check out if we did not need somewhere to stay for the remainder of our trip. A zero tolerance policy when we were never informed of any rules for staying is a bit dramatic. I am still not aware of which rules, if any, we offended. The hotel is convenient for the area, the services provided by the hotel are complementary to anyone's stay, but the owner needs to review his upper staff about customer relations. I will not return to this Quality Inn and Suites.

Unfortunately, the pride of the lobby did not extend to the rooms or the outside of the building. The room was non-smoking but the linen smelled of smoke and there were cigarette butts in the drain in the sink. In the bathroom, there was a hole in the wall and it was covered with toilet paper. Outside, someone had dropped a syrofoam cup of rice and it remained on the ground for the two days we stayed and there was dog feces on the 2nd floor walkway that was never cleaned up. The location was the reason we stayed for the two days-it was most convenient motel available. I have stayed at other Quality Inns and have never been disappointed before.

We were pleasantly surprised with the clean, comfortable room at a great price! The staff was courteous and helpful, and the full hot breakfast was delicious. We chose Quality Inn after reading previous reviews. We recommend it as a good value and will visit it again when in the area.