No Hot Water!!! Terrible Management!!
This has to be the worst managed hotel I have ever stayed in to date. The beds were horrible, completely sunken in the middle. The bedspreads were itchy, the room smelled horrible, and the air conditioner must've been the original when built. The bathroom was the smallest I've ever seen. You could shower and sit on the toilet at the same time! No kidding! The carpets were stained and that alone made me wonder if there was a crime scene we walked into. To top it all of, the second day there, we came back to the room after a day at Dollywood wanting to take showers. It was around 5pm. Guess what? NO HOT WATER! Called room service to report the problem and everyone else was calling with the same situation. We were told they were working on it. 11pm, no hot water, 7am the next day, no hot water. Calling room service again, "we're working on it". Finally we decided to leave and apparently so did everyone else at the hotel. We happened to meet a plumber in the elevator. He was JUST called in at 10am!! He said, "If you knew management, you'd understand why I'm just getting here".
NEVER NEVER again will I put my family through this.