The Worst Hotel Experience of my Lifetime
Room was prepaid for through priceline.com. When we arrived after having driven from Chicago that day, we learned that our room had been rented to someone else in a youth convention earlier that day. They tried to offer us a room with a bed that puills down out of the wall and a couch, but that was unacceptable. The front desk staff was clueless and unhelpful. Marriott tried to blame Priceline.com (go figure!). Priceline blames Marriott. Both companies looking out for themselves, and no one looks out for the customer who pre-paid over $83 for a room that did not exist when we arrived. To top it all off, the hotel was infested with mosquitoes, and I was bitten so many times during the hour that I was trying to resolve the problem with the staff. Finally, we gave up and decided to drive home. When I got into the car, the mosquitoes that were clinging to me from the hotel lobby began feasting on my family in the car. We drove another six hours to get home, arriving home at 4:30 am. No more Marriott hotels; no more Priceline.com for us. Both are scams.