Marriott Memphis Downtown, Memphis

I was pretty disappointed with the attitudes I encountered at this hotel upon checking in and out. I'm fairly easy to please, so when I'm put off by someone, I'm surprised. My interactions weren't over-the-top awful but for the price of a room at this location, I expect slightly more professionalism and perhaps a little southern hospitality. I often stay at Marriott hotels and this is the first time I've been dissatisfied. To be fair, the room was very nice, and I had a fantastic view of the river. I was unhappy that I had to pay $12.95 for non-wireless internet access and parking was $12. Certainly not a place to stay if you are on a tight budget!

After a long day, I just shut the door in the bathroom of my room and the door jammed locked behind me. (I did not even lock it). Rooms are LOW quality. Luckily my friend was there to call maintenance. Still took 45 minutes to get me out. Has my friend not been there, I would have been stuck untill next morning in the bathroom until the cleaning people showed up. The Marriott manager did not even offer to comp the room. WOULD HE HAVE LIKED TO SLEEP IN THE BATH TUB. When asked to speak to the manager in person, they were chicken and would not even show their face. They would only take a few dollars off the bill. A big company like Marriott would not even TRY to help keep a customer. TERRIBLE CUSTOMER SERVICE. I am DROPPING my rewards membership and going to HILTON.

I would like to start off sayin that I am a marriott employee and I am deeply ashamed on how poorly I was treated. I made reservations for my step sister and I to go to Memphis for Memphis in May atleast 3weeks prior at this hotel. We were told that all she needed was the friends and family rate was a form and that regardless to the fact that I would be arriving a day later than her. We were also told this form 3 different people at this hotel. Long story short they messed up or reservations and she and I were both forced to go to another hotel. To add salty to injury my sister ended up going to the courtyard for my rate and when I tried to go for the same, they tried to charge me a friends and family rate because I didn't have a employee card on me. Now I understand that it might be policy to have the card but not every hotel associate has one. I've been working there for almost a year and just recieved one. I had other documents and a boss waiting to verify but they didn't budge. With all of that being said, there is still no reason I should have been charged more than my sister that is not a marriott associate.Needless to say, I didn't stay and later found out how rude they were to her. I will NEVER try staying at this hotel again and will NEVER let anyone I know attempt on stayin here

Stayed at the marriott for our wedding at graceland s chapel in the woods ,also my 50th birthday . Could not have picked a better hotel ,everyone was friendly and the hotel was very clean and close to all bars and beale st. just hop on the trolley outside the hotel .Also try the memphis queen river boat . .comeing back for our 10th anneversary.

Our stay in February at the Marriott was the greatest. The service was excellent and everyone was so nice. Our room did not get cleaned one day, therefore the hotel sent breakfast to our room the next morning free. The view of the river, Memphis bridge, Pyramid and the sunset is so beautiful. We had trouble getting out of bed in the mornings, we didn't want to leave the comforts of the down bedding. The location for entertainment is the best. We are planning to go back with our kids for Spring Break and hoping to get the same room with the gorgeous view.

Where should I begin? I was told that check in was at noon, yet when we arrived, I was told that no room would be available until 4 pm!!! When I reserved the room I was told there wouldl be a flat screen TV, yet there was not.The room was an average size with nothing to make it stand out. Example: There was no jucuzzi bathtub and no flatcreen TV. We ordered three drinks in the bar and the tab was over $25!! The drinks were very flat and had no flavor. This hotel did nothing to stand out above regular Motel 8! I will not be back!!

The front desk check in is always slow but the lobby is wonderful. I love that all the bedding is down...making everything extra soft! The bathrooms are pretty spacious and if you can try to get a room facing the river because the Mississippi River Bridge, the Pyramid and sunsets are pretty in the evening!

The Mariott Hotel is one of my favorite hotels. If your use to "motel" rooms, and you wanna upgrade; please choose the Mariott. You will not regret it.

We were very disapponted in the Marriott Memphis downtown!!! The 1st night there, we received a call at 1:40 A.M. saying that my husband's truck had been broken into. He went downstairs to meet with the Police. The back window had been shattered, the leather seats had been scratched from the vandal crawling in through the shattered glass. We thought our vehicle would be safe in the VALET parking lot...WRONG!!! We spent the whole next day and $350.00 to get the window replaced. Marriott did not even comp our room or offer to pay for the window. Very dissapointing. Cheryl Higgins Claremore, OK

This stay was one of my better stays at a hotel in Memphis. The location is excellent. The bed was ultimately comfortable. The room was nice and clean and I liked the view from the 10th floor. The only thing that the hotel lacks is a concierge. You just have to be your own concierge. But I truly enjoyed the hotel. Yes, I will be back!!!