Ramada Inn Florence Sc, Florence

I am a senior citizen, handicapped and undergoing treatment at McCleod Hosptial in Florence: I booked a room through Orbitz, requested ground floor, and NEAR hospital. Was given a ground floor room halfway across the motel and yards away from my car which meant I would have to carry luggage that far IN THE COLD. I was sick and very tired. Sat in front of the motel and called the number to request another room NO ONE WOULD ANSWER THE PHONE. Had to lug myself back into the motel, request another room and was given one RIGHT CLOSE TO THE LOBBY (why not in the first place?) Front desk said her husband would help with the luggage, and there he sat, making no effort. The room was clean AND COLD, the only redeeming feature was the personell in the dining room who prepared a takeout meal with all the fixings - they were courteous and kind, Also did not like the inference over the phone with the desk clerk when she informed me that this was a 'better motel than the one downtown (close to the hospital) because it was American owned and American run.' Suppose I had been a foreigner? All in all I've stayed at Ramada's all over the US - NC was tops - but NEVER AT THIS ONE AGAIN. It made a very bad impression for Ramada.

We made reservations in advance for this hotel because we had a dog. After registering, unpacking, and settling in for the evening, we were told that we can't have a dog in this room and they made us move. They were rude and insisted we move even though they were the ones who made the error in giving us that particular room. Good luck to the rest of those that try to make reservations with your pet - you might want to get everything in writing. We won't be staying there again. However, the young man in the breakfast room was very nice and helpful.

I really liked the friendly atmosphere. It is a great family hotel that has a restaurant and a pool. The people are so courteous and friendly, especially the housekeepers. It is always service with a smile. It is located in a quiet location, but down the street are stores and restaurants. One of my least favorite thing is the big mirror located on the bathroom door. It scared me in the middle of the night because when you walk toward the bathroom it looks like another person when it is only your reflection. This is minor though. The beds are pretty comfortable but it can use a few more pillows in the room. Nevertheless, this hotel will be my first choice on my next trip.

excellent place to stay and have a good time

My wife and I have stayed here several times. It's pretty basic, but an excellent overall value. Restaurant serves some of the best fried chicken you will ever find.