Great staff!
By John C, 12/04/09
I liked the professional service provided by hotel staff. When we arrived, the battery in our car failed and one of the staff drove us to get a replacement. For the same price, our three day reservation was converted to a special vacation package that included free tickets to Fort Sumter, the Aquarium, the Nathanial Russell House, and a Carriage Tour. The hotel personal were very courteous, I could not have asked for more. I would return and highly recommend the hotel. I was dissappointed with the Pennisula Grill however because it was noisy and expensive for what we received, and the waiters acted more like those I would see at TGIF's or Applebee's. They kept pestering us during the meal when all I wanted was quiet place to enjoy an elegant meal. For the price we paid, I expected the waiters to be better trained and more professional. They should read the recently published article in the NY Times about how waiters should treat their patrons. There are better restaurants in Charleston at half the price.
