WILL NOT GO BACK!!!!!!!!
We were told upon reserving that they could accommodate us if we arrived before the 4 p.m. check in time, so we left our home in NC and arrived at the resort at 2 p.m. with our six year old son and one year old daughter (and two small dogs) in tow. Upon arrival, they seemed friendly until he checked me in and then told me to come back at 4:00 to pick up the keys. I asked what he meant by that and he informed me that he could not give me the keys until 4:00...I nicely stated that we were told upon reserving that we could check in early, he looked at me as if I had six eyes or something, then asked me "what I wanted"...I said "the keys to our condo because we were told we could check in early and I have my two kids and two small dogs in the car in the 99 degree heat." By this time I had become furious, he continued to stare at me and try to tell me to come back at 4. I refused to leave and told him that he needed to find a resolution because they had lied to us and I was not leaving until my children were able to be in the air conditioned condo that we paid good money for. He proceeded to call a woman who continued to give me even less help than he had provided, telling me that they tell us that they can accommodate us early, however when we show up they can't give us the keys until 4 pm...I got furious, asked what was wrong with the condo that we could not get in it and they said it had not been cleaned. So, we waited at the office in the 99 degree heat for an hour as the cleaning lady was "supposedly" cleaning it. An hour later, after going into the office several times, we were given the key. We went directly to the condo, found it and unpacked our car. When we walked into the condo, we were immediately displeased. I am not sure what the cleaning lady did for an hour, but the fireplace was full of ashes, a folded rug lay in front of the fireplace full of ashes, the floors were filthy, I ended up finding a broom and cleaning them immediately, then cleaned them with some detergent and a washcloth before I would even put my children down, the sink was dirty, the silverware looked like it had not been cleaned in weeks, but was in the container on the counter, and there was literally an inch of dust on EVERYTHING!!! We tried not to let this mess up our vacation, but as the week went on, it got worse. I attempted to cook breakfast one morning, only to learn that three of the stove eyes did not work and every time I attempted to move anything on the stove, the knobs fell off, making me feel like it was too unsafe, because how would i know when the stove was actually off? One night when I attempted to give my children a bath, I discovered that the tub did not stay stopped up, so they showered all week (imagine giving a 1 year old a shower for five days)... On top of it all, we had to kill COCKROACHES that were climbing on the walls around the bed. In the resort directory/manual, it states that they will not take responsibility for any non working appliances or insects or nuisances...ARE YOU KIDDING ME???? One day we decided to rent a golf cart because it is a good way to get around the island, well come to find out, you cannot drive it on the resort property unless you own a condo in their resort and have insurance on it....ahhhh!!! It seemed like everyday was a new problem with this resort. ALso, they say that they have 3 pools...well unless you plan on getting in your car and driving to it, then you are better off going to the beach!!!! Also, the beach cabana was a neat thing, however you did have to drive to it and HOPE that you get a parking spot (because there is only 5 spots). In order to use a chair or umbrella, you have to pay them to use it...like I would really pay 20.00 per day to use a chair??? It was overall a horrible experience with this resort, will NOT recommend it to anyone, and WILL NEVER stay there again.