Dunes Village Resort, Myrtle Beach

My wife and I go to Myrtle Beach twice a year for a short vacation. Was there in April and my wife got sick so we had to check out early. Thought it would be no problem to get a refund on the nights we didnt stay. But quess what, they would not refund the money. Talk with the Manager and he lied to us.........Will never go back and will tell people never to stay there.

First off, let me say that the people at the reservation desks are extremely nice. Check in was not a problem...those are really the only two things nice I have to say about this place. I traveled with my mother and my daugther, who was 3 at the time. The water park was crowded and dirty. They give you bracelets to wear that fall off all the time and if you do not have a bracelet, you get kicked out. The pool is small and there is NO SHADED area unless you are willing to pay $50.00 a day for a cabana. I don't think anyone should have to pay for shade. The playground area for the children is filthy and pretty much poorly kept. The rooms, forget it. The beds are extremely uncomfortable. Maid service is very poor. We were there 7 days and I think 2 of those days the maids came and actually made the beds. They never changed the sheets or emptied the trash. The tub had mold in it. The toilet ran all the time through all hours of the night. The dvd player in the bedroom was broke. The furniture in the living room was so uncomfortable that you couldn't even sit or lay on it. I think you can get such better deals and a nicer place through a private owner at a private condominium. This year we stayed at Crescent Keyes and it was fabulous. I've stayed at a lot of places through the years in Myrtle Beach and Dunes Village was by far the worst and most overpriced. Go somewhere else!

Awful bell hop services, but roomy suite and clean.

We go to Myrtle Beach each year for our anniversary and this year was THE BEST! I compared every website I could find and ended up booking our room directly on the hotel website and got a great rate of $64 per night for Tues. - Sat. Oct. 9-13th, 2007. We had a direct oceanfront king studio on the 6th floor that was amazing! The view was the best ever and I love that quiet end of the beach much more than in the "heart" of tourist areas. The hotel constantly being cleaned, the staff was VERY friendly and I can't find anything to complain about whatsoever. Our bed was comfortable, the waterpark was fun even for a couple of 50 something year olds, the room was spotless and we had the best time ever. The parking garage is across the street but we didn't find that a problem. Give this place a try... we'll definitely be back again!

The Angle Ocean Front condo/room was Ocean View at best. My room overlooked a public parking lot and Ocean Blvd. When brought to the managements attention after check-in, they agreed and gave the reasoning “Each condo is independently owned and that is the way it was sold to them therefore that is the way the have to advertise it to the public”. Hotel maid service and maintenance was beyond poor… no need to go into all the details however here are a few examples of the “service” or the lack there of: • No Clean Towels, unless I washed them myself or took them off the maids cart • Took Showers in the dark because the light bulb was burned out in Bathroom • Bathroom was missing shower curtain • And the list goes on! On a positive note, the wait staff in the dinning areas were very friendly, and the indoor water park is nice for small children that you want to keep out of the sun for periods at a time or on a rainy day. WOULD NOT STAY AT THE DUNES VILLAGE RESORTS AGAIN… there are just too many hotels in the area that has to have better service and views.

My family which consists of six adults and three children go to Myrtle Beach every summer together. We get a three bedroom condo and decided to try Dunes Village this year. It looked great! The rooms were very nice, having the third bath was great too!!!! The biggest problem we had was the cleaning service...we had to ask them to vacuum and take out the trash....and it seemed that when they did come it was for a quick make up the bed (sloppily) and wash out the sink and leave towels....the tubs were not cleaned, the kitchen floor was left dirty!!!!!!! we cleaned more than the staff cleaned...my dad paid over 3,000.00 for this week vacation and it's ridiculous that my mother actually did more cleaning than the staff!!!!!!! Like I said...the hotel itself was beautiful but if it doesn't get cleaned any better than it was Aug 9-16 it will not stay beautiful for long! The toilet paper was terrible....the towels were hard......We have stayed at cheaper places that had better items such as this! The check in was crazy...not enough carts for a place that size and the 15 minute loading was not enforced at all!!!!!!!!!! We watched one car sit in the 15 minute loading area for TWO DAYS!!!!!!!!!!!! It seems to me they care more about these people who are there for the time share showing (or should I say for the free vacation they are getting...and don't buy a thing). we were very disappointed!

I have traveled to Myrtle Beach many, many times, but I have never been as pleased with my hotel as I did at the Village Dunes. The price was similar to most other hotels we checked out, but this hotel was so much better. We needed maintenance twice during our stay (our fault, not theirs), and each time they came within a few minutes to fix whatever we needed. The housekeepers were friendly and kept everything tidy for us. Our view was amazing from our balcony. The water parks were fun for the kids and all of us enjoyed the water slides. They have a parking garage across the street, so there never any problem with finding a spot. The elevators were fast and as dry as possible for the beach. I would definitely recommend this hotel to anyone and I will be back.

Dunes village was an awosome place for me and my family it offers many attractions for adults and kids dunes village offers a workout room on the 5th floor for the adults and the children it also offers 2 indoor waterparks that also has hot tubs for the adults and many rides for the kids. Dunes village is located right next to the ocean If you fly here you dont have to ever leave the resort dunes village in the palms tower has a brefest buffet they have a gift shop that provides suvaneers clothing and drinks than for dinner you can eat right at the hotel they vacumm dailey the hallways rooms right on the dot. we'll be back!

Be aware of their cancellation policy. Unlike the big chains that allow you to cancel the day before, with Dunes Village you need to cancel two weeks before or you lose your deposit. I booked in February with every intention of going. As luck would have it, my husband has to work. I called 10 days before my arrival and they refuse to refund any money. I will never book this hotel again. I wouldn't have minded paying a partial fee, but the whole night?! They have lost any future revenue from me. It's not like there is a shortage of hotels in the area. I hope they put that $116 to good use....

Granted this place caters to familes with kids and that is going to be hard on any facility. To that point the swimming pool and lazy river always had a murky green look to them leaving the impression that the water was not clean and properly maintained. We were not impressed with the cleaning staff and performed many of their jobs for them after they "cleaned our room." We stayed on the 6th floor which I encourage all to avoid. Due to a very poor physical design of the building the walk ways to your rooms were always exceedingly hot. On our last night at the Dunes there were two fire alarms, one at 2 o'clock AM which we did not hear but there was a fire reported. And the 2nd was at 7:00 am which caused the evacuation of the entire 6 lower floors. When we existed our 6th floor room the entire hallway was engulfed in smoke. Despite puting out the fire and trying to vent the floors there was still a strong oder of smoke that would permeate your clothes. Fortunately we were leaving that day and did not have to stay in the smokey environment long. I don't blame the resort for a fire that was said to have started in a dryer vent, but it seemed to support the over all feeling I got that the resort was trying to make as much money as possible while putting the least in for maintenance. It makes me wonder what other short cuts they are taking. I echo what the other reviewer said about the lack of luggage carts and the across the street parking. In short, the photos posted by the resort paint a much nicer picture that the resort does upon arrival. The resort is poorly layed out, pools poorly maintained, and room services lacking. Think twice about spending your money here.