Sheraton Society Hill Hotel, Philadelphia

All of the hotel restaurants were way overpriced. For a Philly Cheesesteak and French Fries..$18.00. Normal breakfast - $22.00. There are a lot of places nearby but it is inconvenient to not be able to use the in-house restaurants. The hotel is quite busy and very loud at night. I closed both my outer door and inner door and could still hear the noise (on the 3rd floor). Bottled water in the room cost $4.95...ridiculous. I was there for a week for a conference. They gave us water in a coffee pot that came out brown...apparently there was coffee in it from the day before. The room was clean & comfortable and the staff friendly but that did not outweigh the negatives.

We had a conference here in late May. On the plus side, nice decorared rooms, very nice staff, good food. On the negative, paper thin walls, hard as a rock mattress, no TV or radio in exercise room so that you have to stare at blank walls, no papers or sundry shop in hotel.

The room was newly remodeled..wonderfrul bed with many pillows..very comfortable..maybe a little dust perhaps from the remodeling that was going on. Concierge service was absolutely top notch..even getting boarding passes printed out for us. Location was wonderful..with in walking distance to everything. Would not hesitate to stay here again.

THOROUGHLY ENJOYED MY STAY AT SHERATON. EVERYONE FROM OUTSIDE PERSONNEL TO REGISTRARS, TO WAITERS, TO HOUSEKEEPING, TO SERVERS WERE "WONDERFUL", TREATED YOU WITH THE RESPECT A GUEST DESERVES TO BE TREATED WITH. THE HOSPITALITY LADIES WERE SO KIND. SHOULD I EVER GET BACK TO PHILADELPHIA, I DEFINITELY WILL STAY AT ONE DOCK STREET AND WILL ENCOURAGE OTHERS COMING TO PHILADELPHIA TO GIVE YOU A TRY. THANK YOU.

I went to Philly to see King Tut and used this Hotel. The room was perfect and the bed was most comfy. The concierge was very helpful on where to eat and directions. The front desk let me borrow an umbrella because of a suddent storm. I asked for a 4pm checkout and was told "No Problem." We could see Penn's Landing from our room and the tall ships that are there. Walking to all the places we needed, we let Valet Parking take care of our car, because we didn't need it. Families were very busy using the VERY nice indoor pool(s) and spa. PERFECT for a family! Continental Breakfast was really good too!

I am surprised this hotel has not been disowned by Sheraton. I have stayed at many of their hotels and have never had a complaint until now. From the moment we checked in until we left (3 night stay) they denied us everything we asked for, stating, "Because you booked your room on the internet..." For example, we ordered Chinese take-out upon arriving late at night, only to find out the restaurant did not provide any utensils. We asked room service and the front desk for 2 forks and were denied! We also did not get the "complimentary" newspaper I saw every morning in front of every other door, I assume because of our low status. And we were not offered any help with our bags and denied when we asked to leave them with the bell desk on check-out day until our afternoon flight, (something every other hotel, including Sheratons always does for guests.) The reason for not being able to leave our bags or no free local calls as promised? We booked via the internet! At what point do we become a guest of the hotel and not an internet user? It is my understanding that hotel resellers book rooms that the hotel has decide to release to them (often at a discount) because they would otherwise go unbooked. Aside from the terrible service by all of the front desk staff and the concierge (I asked him for a transit map and he would only give me one if I bought a $20 tour ticket), the hotel was like walking into 1986, dirt and all. I hear it's being renovated, but even a cosmetic turnaround would not change my opinion. If I could leave a "zero" for service I would.

We were greeted by a friendly staff and continued to be impressed with everyone we came in contact with. The location is perfect for walking in Philadelphia. Parking attendants were great, you can take your car out as many times as you like. The parking rates were reasonable. The indoor pool was a lifesaver since the weather was cool and rainy. I would choose this hotel again.

Appallingly bad room. Dirty and opposite a building site which started about 7am. Wallpaper peeling and very noisy. Not the greatest experience. On the positive side - the lobby staff were very friendly. Very little else to say. Avoid!

Everything about this hotel is a disaster! The room is smelly and terrible. You even see water leak mark on the ceiling. There’s no fan in the bathroom, so the moment you walk in, the room itself is really smelly. For some reason, the bathroom is always wet on the floor. I don’t want to know why. I am sure I did get a maid service??? Dust on the desk and bedside tables and it’s sticky for some reason. the sofa has stains all over. You really don’t want to touch anything. Thank god they are renovating, otherwise, do not go there until they renovate the whole place. The only good thing about staying there is the location. I stayed for two nights and had to get out. I couldn’t deal with it anymore. Never stayed at Motel 6… but I imagine it shouldn’t be as bad as Sheraton society hill. They DO NOT deserve 4 stars. If they get 4 stars, motel 6 should get 4 stars as well. Please, spend that money on other hotels.

We have been to the Sheraton twice and had a wonderful time both visits. I am surprised at the negative reviews because we found the hotel efficient and uncrowded, the staff freindly and the restaurant and pool terrific. My daughter loved it and we are going back this summer. It is small and friendly, yet you can walk to the historic district and, in the summer, take a nearby ferry to the aquarium and Camden waterfront.