Quality Inn and Suites Myerstown, Myerstown

My husband, 12yo daughter and myself flew up for my stepson's high school graduation. My stepson and his girlfriend drove us to the hotel to check in. I am not sure if the manager was having some personal problems in his life or was having a bad day but was rude from the moment we walked through the door. As we were trying to check in, the manager gave a different price than what was on our receipt. My husband asked a simple question of why the price was different; it was not a matter of paying the difference since it was not a huge amount but a matter of wanting to know where this extra money was going. The manager instantly started yelling and told us since we had an attitude about it we could get out of his hotel. He then turned to my husband and stated, "what are you going to do about it? You going to hit me, tough guy?" We were never rude when we came in and could not believe what we were seeing and hearing. We had kids with us and my daughter was scared. I could not explain any of what was going on. You could see evil and hatred in this person and that is so sad. We run a successful business and know that we would not get anywhere treating people like we were treated. We left the hotel and found a very nice one not too far away. The manager there told us that was not the first time they had heard a story like ours from the Lantern Lodge. I may have lost three nights of hotel money (yes, the manager tells you to leave but won't refund your money back...sounds like a pretty good scam, don't you think?), but under no circumstances would I ever stay here. I suggest that when you see the name Lantern Lodge, keep driving. There are other nicer hotels that would love to take your money and treat you like a valued customer!

The staff is very friendly,every building that we have been in has always been very clean. The food is very good, even since the recient menu changes. The lunch buffet they have Monday through Saturday is very good for the price. And the bi-weekly patio breakfast over the summer is awesome! The new owners are very nice, and the general manager is also very nice. The wait staff will bend over back wards to help you ! Once they get to know you they treat you like family or long lost friends! We will be returning for sure! Some of the rooms have been renovated and we understand they will be working on the rest....

I loved everything about our stay. The facility is so beautiful and clean and the staff is outstanding! This is definitely one of the most delightful hotels that I have ever stayed at. I would definitely return.

I live close by, and used to patronize the lounge and resturant often. Since the new owner took over, the service is extremly slow. Simple bar fare takes for ever to recieve. The other day my property and home was flood by their storm water run off. It was do to the fact they allowed the drainage grate to become packed with leaves. When I called the owner to tell him the problem, he said to bad, he can't control when it rains. This is not the kind of place I recommend, if this is how the owner treats people !!!

We went to the Lantern Lodge restaraunt for Valentine's dinner in hopes to use a $50 gift certificate. We were told at time of paying our $80 bill that we could not use the gift certificate. I called the restaraunt when we returned home to make a complaint and was treated with the most disrespect. The general manager cut me off in the middle of my sentence and hung up on me! I have never experienced such poor customer service and will never go back, nor will I ever recommend this place to anyone! I rated them two stars only because zero stars was not an option!

Everything was very clean. Beautiful view. Bar was GREAT!

I grew up in Myerstown and saw when the Lantern Lodge was originally built by the founder named Kai from Sweden. He aimed to bring cosmopolitan ideas and comforts to this farm community. He has since sold off the motel and restaurant and moved home. The place has gone downhill since then. The place is really a 1.5 or 2 star place carrying the trimmings of a 3 star location. When making reservations, I was not asked who was coming, what sized room I wanted, or even smoking or non. I thought this was odd, but I was up for an adventure. I was give a room with two queens--non-smoking. The rooms are on the dim side and not set up for business travelers. The furniture maybe cherry but the drawers stick. The bathroom was neat and everything worked. However, the walls seem paper thin, and you can here everything going on around you. Don't expect to get decent coffee in the lobby. The staff is poorly trained. I came back to the room one evening to find the maid's pass keys sitting on my dresser! The wait staff at the restaurant consists of high school kids trying their best to be continental. A funny, sad, and frustrating time. The cloth napkins were very worn. The host one night clearly did not want to sit me and my friends after we abandoned the downstairs lounge becasue of the deafening "entertainment". The menu was ambitious but poorly executed. The coffee regularly crunchy with grounds and bartenders could not make mixed drinks. The only good thing about the place is its location for those needing access to Myerstown or quick access to routes 501 and 422. If you can sleep through the night, eat at the Kum Esse diner, a few steps away, or the 501 Bar and Grill, 3 miles north on 501. The Lantern Lodge is a pretentious, overpriced Holiday Inn--very sad.

This is the WORST hotel I have ever been to. I have heard everyone from the area telling us that this was "THE PLACE" to stay. It looks beautiful and the pictures online looked promising. However the room we got was absolutly AWFUL!!! The bed was suppose to be queen size instead it was ONE double bed AND it was BROKEN. The room was so tiny you really had no room in it to do anything BUT sleep. The bathroom looked like it hadn't been cleaned in MONTHS. NASTY. We were suppose to stay there for a week but it was so bad we only stayed one night after getting no sleep. Somone actually tried coming into our room at 2 in the morning. The walls are so thin that you could hear the next room allllll night long. AVOID if at all possible. NOT worth the money they want for your stay.