no communication between staff
By A Yahoo! Contributor, 8/8/08
I was in town for a softball tournament and the front desk came to my room and told me that I checked out that am, I informed the man that I did not and he kept asking are you sure. I think I know if I checked out. Then I had a women at the front desk ask the same question because they gave my room to someone else, and, also housekeeping told them my room was cleaned out. All our suitcases were still in the room. Thought it was resolved they both said I was put back in the system. Later that evening I left with my child for 30 min I came back was unable to get in my room. A nice couple just walked by and told me that they were just in my room as the front desk gave my room away for the second time in one day. I can only be thankful that this couple was honest or I could have been robbed as i had a garman, DVD player, money and also expensive softball glove and equipment. When I went to the front desk to get my card reactivated it was the same man that I talked to earlier in the day. I will never stay at this hotel again.