Residence Inn, Norman

I read the comment about the pack and play and was very surprised. That's not the staff experience I've had during my visits. This hotel is spread out, if I had to guess, at least 4 or 5 acres of land with multiple buildings. Last year my husband and I stayed at this hotel while my mother was in the hospital. We were there for over 3 weeks and have nothing but good things to say about the experience. I'm not trying to be harsh or rude or anything like that, but it might be wise to call ahead to make sure the pack and play is in your room or scheduled for you before you arrive. The thing about calling the front desk at night, at any hotel really, is that you're probably getting a hold of the one and only person working at the hotel. So you have to consider if they leave the front desk to track down something for you, they're also leaving guests who want to check-in, phone calls, etc. I'm not defending the clerk's attitude, just saying that right after you call may be a phone call about a fire emergency or toilet overflowing, but instead of being able to respond to those they're searching for a pack and play for you. Always best to call ahead, preferably in the morning, if something is that important to you. Sorry for my soapbox speech, just think this property got a very unfair review. Back to my interesting location remark. This hotel isn't near anything within walking distance, which makes it quiet and quite nice. I reserved a suite with a fireplace with my Marriott rewards points for my sister and her husband for Valentine's Day this year. They absolutely loved it! There isn't another hotel in Norman that offers a real wood burning fireplace. They also used the kitchen to cook up a feast (so they said:) Overall great staff and awesome amenities. Would definitely recommend for families traveling with children because of the kitchen and extra room.

We stayed here for about a month while my husband was doing some job training in Norman. We are a young couple and have a two year old and an 8 month old baby. We had reserved a pack and play for our stay and had no problems the first couple of weeks, but our last week there the staff had forgotten to reseve one for us. The young man at the front desk was very unhelpful and just simply told us he couldn't find one. So I call the desk about an hour later to see if they are still actively looking for one or if we needed to go buy one. This time I got a different guy who told me that he had some in a closet, but he didn't have the key to open it. So I asked who we needed to contact to get the key. He got pretty agitated at this question and let me know that he would have to call a manager and wake her up and she would have to make family arrangements before she could come out and let us into this closet. He also made sure that I knew that he had never had to call a manager at home before and he thought it completely ridiculous that he had to do so. Really? My childs safety is ridiculous to you? Thank goodness my husband's job was paying for the room or I would have been out of there at this point. I did end up getting my pack and play after about another hour ( around 1 am....3 hours after our first request) but this little display will keep me from ever using this hotel again or ever recommending it to anyone. Also, the curtians had mook on them in both rooms we stayed in and the bathroom in our first room had visible water damage on the ceiling. We also got a complementary live fiddle back in our bathtub with that room. On the flip side, Ester in housekeeping was a gem and I loved talking with her.

We have stayed here several times and noticed a steady decline in the things we used to love about this place. Everything seems to look ok, but there is no comparison to the past. I think they've cut back drastically on staff or lost a lot of their quality staff. When you call the desk you almost always get put on hold. There seems to always be a line at the front desk. Also the rooms look clean, but you might pull out a dirty dish or see that your bathroom glass has been used already. I recognize some of the staff members but their demeanor has changed to one of get them in and get them out. Used to be you could approach anyone and not feel like you're holding them up. I don't think it's their fault. What can you do, there's only so many phone calls and people interactions that one person can handle. Also VERY disappointed in the way their general manager talked about an inpending inspection. I was eating breakfast while she was following the staff making the breakfast around and pointing out what display items that were placed wrong. From what I observed the inspection was not food related so much as it was display related. If it had been food related she would have had a thermometer out. Instead she was pointing things out things relating to signs and at one point talked about how they were serving the wrong amounts of food. Dressing down your staff in the middle of their doing their job should be reserved for serious offenses. I, as your guest, should not know that you're expecting a surprise inspection at anytime. Come on. I felt so sorry for the staff. Afterwards they were not only behind in putting out food, but their smiles were totally gone. I really wish I could recommend this hotel, but I don't know that its going to get any better really. If the staff is treated like this daily they will probably go to the other hotels that are opening up in the area. I believe that I will try those instead of staying here.

A place you could call home . Very comfortable. The rooms a very spacious, staff are very courtious. Lots of parking, all resturants are close by, Mall and gas stations a accessable

I was recently moved to Norman by a company in town and stayed in the Marriot Residence Inn, Norman for over a month. Front desk service was pretty spotty, housekeeping was decent (although the maid would run a full dishwasher load for two dishes left in the sink- ecologists beware!) The structure is older and is susceptable creeky ceiling/floorboards - not a great thing if you are on the lower level. The card key readers for the doors were pretty bad- I had to get numerous replacements. The free breakfast and hor's'de'oevers are decent but overall the cleanliness really should be a notch higher in a facility of this nature.

I love to stay here during the University of Oklahoma Baseball season. We stay here because it is so close to the baseball field. Also what the hotel has can't be beat. If you're a price shopper like me, consider this: You're only paying about $10 more a night to be in a suite with a kitchen!

We went to Norman to visit the University of Oklahoma. My daughter is thinking about attending there in the fall. The front desk staff was very helpful with maps and directions to the University. Although I didn't know it when I checked in, this hotel is the closest hotel to OU. It is very easy to get there from the hotel and thankfully so because one day into our stay it snowed pretty heavy. If she does decide to go to OU I know we will stay here when we come to visit. Lovely place they have here.

Very sad when I call and they are full! Would prefer that everyone stop writing great things about this hotel because it fills up fast. Due to a function at OU, I had to stay up in OKC at the Radisson - and although the Radisson was plush, I wish I could have my Residence Inn room. The staff is great and the rooms are different and very comfortable. But don't check it out, please!

My family stayed at the Residence Inn in Norman this past weekend for a family reunion. The staff was the friendliest staff I have ever encountered in my 32 years of travelling. We have a daughter with special needs, and they were most accomodating. It was wonderful to go down for the free breakfast every morning and be greeted by the smiling and exceptionally friendly front desk worker. The lady who cleaned our room even brought a toy to the room as a gift for our grandson staying with us. Thank you so much for making our trip to Norman and family reunion a very memorable stay. We will be back for sure!

We had ants in our room and they had to come and spray. They took care of it right away, but we didn't get any discount or anything. And the room smelled from the spray.