Fort Rapids Indoor Water Park, Columbus

I will never stay at Fort Rapids again. We reserved three rooms and they charged us for like nine rooms. Took two weeks to refund our account without an apology. The manager promised to contact our bank so that all of the overdraft fees could be waived. He/she never followed through with this promise nor did he/she return any of our emails or messages. It is October 4th (2 months later) and the manager has still decided to brush this issue under the rug as he/she continues to ignore our calls and emails. You are better off traveling to Cincinnati, Cleveland or Newark. They seem to value their customers. Oh, and 2 of our 3 rooms had roaches. We will never enter this facility ever again. We promise.

this place is awesome! it is great for kids and adults. everybody needs to go there it is the best place i have ever been

This is the absolute worst hotel experience I have ever had; even worse than when I had to leave a hotel because a meth lab was busted a few rooms away and when I stayed in a place with no running water. I could repeat all of the negative comments below, but I'm not going to waste my time. Lets just say that my husband and I left within 3 hours of checking in and felt as if we had just escaped from some horrible atrocity. This place will be closed in the next year. I am laughing out loud at some of the reviews because all of it is true and I would not have believed it unless I saw for myself. The sad thing is that the US military puts up their soldiers here - I guess it helps prepare them for life in a war zone.

not thing to like about this place. not polite and really rude staff. dirty rooms with mold around the bathrooms and bugs in bed that bit us . not getting any room service like towels and shampoo for hours after calling for them. very cold water in park that does not let you enjoye it plus it is to crowded any way to enjoy it. they have had busy busy days and still have not come up with a plan to help coustumers. they should have known that they get to busy on weekend and school breaks and get prepared for it but nop. Actually their managment is worst in coustumer service. stay away from this place for your family's sake.

Stayed over night Fri and Sat. Friday was alright. Saturday was not. So many people, could not even get a tube the entire day. Line up for the slides were extremely long. Thery ran out of food and drinks at the water park.Kids were very disappointed after having a great day on Friday. Don't go on a saturday. if you are traveling, stay at a hotel near by and go for a day pass to the water park. We will never stay there overnight on a weekend again.

I was very upset to see dirty work practices at Fort Rapids. I work in the food business so I feel that I know what I'm talking about here. The snack bar inside the actual water park was most likely breaking about 5 food safety rules/laws. For one, the people running the stand had extremely poor work practices in how they spoke and handled customers. No, not a rule broken here, but BAD for business - As far as food safety and working with food? No one wore gloves, the soda machine and counter were covered in a sticky goo with cups spilled on their sides and on the floor, which was disgusting. I could see into the back, and I saw 5 or more opened boxes of food, some stacked on the floor which is a huge safety issue, no one had their hair tied back, or wore hats, visors or hair nets. The fried food had left crumbs all over the floor and the pizza we were served was at BEST luke warm and I can bet it had been left out in the "no no" temperature zone for too long ( a BIG food borne illness factor) I can only imagine the last time the grease was changed in their fryer and I also saw an open ice cream cooler near the front with two open boxes used to hold the door open. I could not in good faith allow my child to eat her pizza. Thank goodness it was free since we were there on a "field trip" with a group. ALSO - the bathroom and changing areas. I could probably go into great length about the nasty floors, toilets and sink areas, but honestly, as I write this I'm holding back a gag reflex just thinking about it. Just know this- WEAR FLIP FLOPS! or water shoes even just to walk around back there. Especially for your children. This also reminds me that while we were waiting for a slide, up on a top level, someone had obviously urinated (possibly a child waiting in line) and the smell of urine was overbearing as we headed to the slide. It takes about 30 seconds to use a big floor squeegee and get rid of the pee water siting around up there, not to mention hose it off! GROSS! I honestly showered and clorox wiped my feet down after visiting. As far as the rides... The water in the kids play area was IMO very cold and not enjoyable. The hot tube was so full of chemicals it bleached my bathing suit and watered my eyes just trying to sit there for 10 minutes. The park itself and hotel seem to be run by humans who have not been properly trained to deal with the public and have the know how to give a good impression and a business like sense. I think most of the employees there need 40 or more training hours starting with food safety and how to treat customers. I personally have had over 33 hours (as a beginner) in all of these subjects and I think it is completely necessary to run a successful business.

Overall our experience at the hotel was OK. Although we seemed to be plagued by inconviences, the staff was always very helpful and pleasant. Here is a list of the good and the bad from our stay: The Good: Great staff- had not the staff been so ready to help and accomade us we would have had a much different experience to report. Rooms - Our tower room was equipped with a small microwave and refrigerator. This was very helpful for our budget minded family since we brought our crockpot and cooked a meal in our room while we enjoyed the waterpark during the day. The fridge was large enough for a gallon of milk and to load with drinks. Our beds were very comfortable and the kids slept fine on the sleeper sofa. We reserved the King room. The Bad: Waterpark - Cold water! Our stay was during the Christmas weekend of 2010. Our kids were freezing in the pool water for our entire stay. They were not permitted to even warm themselves up by dipping the legs into the hot tub as they were only for those 18 and over. At other indoor water parks we have visited in the past, there were hot tubs for any and all along with seperate ones for the adults only. I'm sure if the waterpark pool water had been warmer this would not have been an issue, but since it was so cold, the kids were miserable and had no where to warm themselves back up. The staff gave us the lame excuse that childrens bodies are not developed enough for sitting in hot tubs. Whatever! Bugs - We encountered a variety of insects especially in the waterpark area near the food area. We also overheard a conversation with another guest who got their rooms for free because they found bed bugs in their room. Our room(s) Our first room on the 7th floor was cold when we entered. We noticed the heater was only putting out cold air. We shut it off completely since we were comfortable enough but the unit continued to cycle on and off every 20 minutes or so for about 5 seconds; a real nusiance that we decided was enough to ask for a room change. The staff was very helpful and gave us a new room just a few doors down. This room was the same as the first although with a heater spewing out toasty air. The bath however was filthy. There was a brown residue near the drain that I had to wipe out before we could bathe that I can only imagine as being feces. That was the last straw and helped us decide that we will never visit again. As stated before, our stay was OK. There are some downfalls that just have to be expected at this level of hotel. It is not a 4 or 5 star resort where expectations should be high and thus met by the resort. However, cleanliness for the sake of our health should be a reasonable and realized expectation at any establishment. The lack of at this hotel will keep our family from visiting again

it was horrible! i am warning you never ever go to this place! it is the worst! it is like playing in a garbage dump. so boring!

First of all, when we entered into the room it was dirty! Our main door would not lock and they sent up staff to repair it and they could not so we were relocated to another room ( a supposed "upgrade") and woke up next morning to discover BED BUGS all over our beds!!!! Need less to say, we later had bites all over us!! This place is a disgrace to the hotel industry!! They should receive violations for uncleanliness and either do a complete overhaul or close

My family had two rooms reserved. One room the knob to control the air-conditioner was missing. When we arrived the room was freezing cold. The bathtub stopper was missing leaving a screw sticking up about 1 1/2 inches. Very hazzardous if someone had slipped and fallen. The second room the bathtub backed up while a family member was showering. The air-conditioner made so much noisy it kept them awake all night. The rooms did not meet our expectations.