READ IF YOU HAVE KIDS
By A Yahoo! Contributor, 4/8/10
I have a few concerns with our stay at your hotel from March 30, 2010 to April 2, 2010. My first impression of the hotel was this is probably the cleanliness and friendly place I have ever stayed at. I was greeted right away, I was put in my room right away. Then we went to the pool. My issue with the pool were, the staff was just sitting in their chairs, not supervising the children on the water slides, there were children running on the pool deck (my five year old got pushed over). I was there with a group of 12 people and three of us parents would take turns standing at the top of the slide, because of the pushing, other children not waiting till it was safe to go (smaller children not far enough away for the slide) balls, being thrown around in the pool and hitting the smaller kids. I expect if you pay a lot of money to stay at hotel, the staff would try and make it safe for other children to have fun at the pool instead of just sitting there have conversations amongst them selfs. Later in the evening we were sitting at the ping pong tables and our kids were playing with their cars on the carpet, playing ping pong and stretching their legs. There was a birthday party going on at the time and the older kids were playing volleyball right in the same area, how is that even safe to play that??? Your staff again just walked by and said nothing. Again one of us parents had to go and ask them to stop.
We had requested a fridge to be brought to our room, and not more then 20 minutes later I had to request that they come and pick it up, as the freezer was covered in mold and my child has asthma and it was not safe in the room, for him and to keep our food.
Also, as we were on the first floor, we had notice that there was an ant issue in the room. As we are pet owners, we did not keep any food out (in case the dog got it) we didn't have juice, candy or anything. I guess the amusing part of that was my kids would spend time looking for them and killing them.
Our group of friends really wanted to make this trip something we do twice a year, but I am not sure if we would every return to this hotel. We paid $348.00 for this stay, and we feel that we should have been paid to be life guards at the pool.
Tara