Double charged and given short shrift - AVOID
By A Yahoo! Contributor, 11/10/04
Stayed one night on 29 October 2004. Had booked that night only, received checkout form in A.M., left by 6:30 AM, 30 October 2004. This was one (1) night only. No coffee ready at that hour, even at the 24 hour coffee cart. Checked my credit card statement days later, noted that I had been charged for two (2) nights. Called front desk, clerk said he would "try" to correct the situation. Basically gave me the brushoff, as did the corporate type I spoke with minutes later. I have original paperwork from reservation, plus the bill for one night's stay, plus statements from others who can verify that I did not spend a second night in the hotel. No help from Holiday Inn on resolving this, plus their Guest Services types are very rude and condescending. Avoid these people.
