Raleigh Marriott Crabtree Valley, Raleigh

VERY DISSATISFIED!!! Checked in 3/31/11 Evening – 4/5/2011 Afternoon I selected The Marriott Crabtree, Raleigh, NC, due to there reputation as well as I was a vendor in the Bridal Show, which was held there. The evening I checked in, the customer service seem nice, (lol) until I required their services at the front desk regarding being able to control the air. That was the start of everything. I tried calling from the room phones (2) in the room. Neither one worked; so I had to use my cell phone to call them. I was informed someone would be up to assist me with changing to another room. I waited, and waited (20 mins) passed by. I still wasn’t pleased, because there was cool air coming out of the vents even as I increase the temp. Couldn’t get the warm air AT ALL!! OK let that past! Oh my, after the event wanting to go and relax, I went to my room and there was a problem with the key. Couldn’t get in, again call front desk and they sent someone up, sure he open the door to let me in… but, he told me he had to exchange the key and will return soon. (that was ok, I could understand that) My friend best from NY assist me on this trip, we was talking about the service here, the customer service key person returned, but we didn’t know. Guess what he was doing??? Listening to our conversation of complaints about this Hotel. How we found out… my friend happen to walk to the door and open it and there he was standing. Of course COLD BUSTED!!! I can admit the breakfast was GREAT!! Do I recommend The Marriott Crabtree, Raleigh, NC NO!!!!!! NOT WORTH THE MONEY OR TIME!!

Very nice Hotel. We have stayed here several times. Wonderful linens and very clean but this time our bed were awful. Room 658 The beds need to be replaced. We had a room with 2 double beds. We came to NC the week of Christmas to visit our Daughter's family. Our 2 grandchildren stay there with us while we are in town. The pool is indoors but it isn't heated so it was too cold for our grandkids to enjoy. Our door on our room had large gaps around it so alot of noise came thru. It appeared as if the door had been broken into. It was the week of Christmas so the Hotel was pretty quiet so I wasn't sure why the need to vacumn outside of our door around 9:00 am. We were unable to sleep late. The Hotel is clean but we will be looking for another Hotel on our next trip. We might go back at a later time but we will be shopping for a new place to stay. Price wasn't the option-the facilities were a big factor.

We stayed at the Crabtree Marriott for two nights with our grandchildren. The hotel staff was exceptionally accommodating. The breakfast buffet was excellent. The room was clean and had a beautiful view of the garden area. Both the indoor and outdoor pools were great fun, and the bathrooms were clean. The reception area had complementary drinks and goodies for the children. We enjoyed our stay and will return again when we visit the grandchildren in Raleigh.

We really enjoyed the comfortable bed and the cleanliness of the room but we were really disappointed in a few things. When I checked out the rooms online it showed a wide screen tv, which our room did not have. There was a rather large gap under the entrance door which let a lot of noise in from the outside hall, local phone calls costs us $1.00 each which we thought was rediculous, very short ceilings in bathroom and no exhaust fan, shortage on linens and towels because of water restrictions, and a water bubbling noise coming up through our bathroom sink every morning really early. My husband and I justed wanted a quiet weekend away but all in all, it wasn't very relaxing. We feel the price was too much for what we got.

THE HOTEL IS VERY NICE AND LOCATED DIRECTLY ACROSS FROM THE MALL.(HOW NICE). THE PRICE WAS A LITTLE MORE BUT IT WAS PROBABLY BECAUSE OF THE CONVENIENTS OF EVERYTHING. THE STAFF WERE VERY FRIENDLY AND HELPFUL. I WOULD STAY HERE AGAIN.

My wife and I really enjoyed our visit last year.I like this Marriott because it's hidden away. It's a very clean and private hotel, my wife and I are making plans to return our next Anniversary.

The service is excellent, the rooms and hotel areas are clean, the location is great because it is right across the street from a mall and restaurants. The beds are comfortable, I agree, but the bathrooms are small, cramped, and look like they have not been updated since the 70's. Broadband costs $9+ per day and local calls are a $1. The hotel is not bad, but it is not worth the money.

First of all the bed's are the best,I could sleep in all day. The rooms are very clean, very frendly staff and the location is great. I've stayed in this Hotel once and absolutly loved it, only bad thing was that I only stayed for 2 nights.I am going back in 2 weeks. It is the only hotel I'll stay in when I go to Raleigh.

Front desk: Great people -- Maid Service: Terrible -- Food: Overpriced / should be included with room rate. Rooms: Paid for DELUXE ended up with small -- Check in: Should be earlier. If you check in here GOOD LUCK!!!! SPA: ENDED UP IN THE HOSPITAL DUE TO THE HEATED SPA NOT BEING CLEANED...