Disappointing
By A Yahoo! Contributor, 3/21/07
When my guest and I arrived at the hotel and checked in to our room, our room had not been cleaned and prepared for our arrival. The beds were unmade and the bathroom was not cleaned. We did not want to wait for our room to be prepared, so we opted to accept the only other room available which was a smoking room. We asked if the pool was still open. We were told no. Later that evening the front desk informed us it was was.
I called to request a bucket of ice. After 30 minutes and still no ice, I called again. Again, I was informed it would be delivered. After another 30 minutes, the ice arrived.
The next day while channel surfing through the TV, we came across a pornographic channel. Although slightly offended by this, luckily, I was not a child.
The room description online indicates coffee pots are located in all rooms. We were informed these had to be requested. Our first coffee pot was dirty with residual liquid coffee. Replacement was broken, third coffee pot worked and was clean.
In addition to all these disappointments as noted above, I do not believe we were treated kindly or with respect. Rather, we were treated as though we were being an inconvenience to the hotel staff.
We were very disappointed with the overall stay at the Millennium UN Plaza Hotel.