Great Staff BUT Unreasonable Charges!
I thought I got a good deal on the room for 2 nights. Little did I know the amount of excess charges I would get throughout my stay. There was an amazing amount of extra charges compared to other hotel chains I have stayed at which had none of the listed. There was a refrigerator charge per night of an unreasonable $20 (which was necessary for our wine and champange bottles), there was a room service delivery charge (of an unreasonable amount), and an included gratuity for room service (which should not be automatically included since it's delivery, not sit down). I've never spent so much on a hotel stay! However, the positives were the staff. All staff from the bar/restaurant manager, the bartender, the Club Lounge server and the maid service were very kind, friendly and courteous. If this were not the case, I would have had an extremely unpleasant stay.