Comfort Inn Midtown, New York City

When you book a hotel online and arrive with a printed confirmation, do you have confidence that the hotel will honor that? Don't be so sure if you make your reservations via Choice Hotels! I chose this hotel carefully after reading many reviews. It was a special occasion coming to NYC to celebrate my wife's birthday. We arrived at 11 PM exited and even planned a late dinner after check-in in a nice nearby restaurant. However the reception person printed a registration form with rates about $50 higher per night. When I showed him my printed confirmation letter which showed the original rates, he said there's nothing he can do and "either sign the form withe higher rates or you cannot check in". We asked him to first get the room and then sort this out but he refused and even suggested that if we don't like those rates maybe look for another hotel, which I thought was outrageous! He then tried to call Choice Hotels. It took some 20 minutes of waiting to talk to them, and amazingly they declined my rates too! After finally talking with Choice Hotels supervisor, it turned out that my rates were raised "because I called them to ask for a room facing the back-side" to avoid street noise. Needless to say - they never mentioned it would change the rate, and the hotel does not charge any extra for that anyway. It was after midnight when we finally checked in after giving up and agreeing to sign the registration form. We were nervous and frustrated and had to dine in a fast food place since the restaurant already closed. The matter was settled only the following day, when Choice hotels customer service called me, admitted their mistake, reset the rates and said they'll even discount one of the nights to compensate me. It was unbelievable that when we finally checked out, that additional discount was forgotten! (we did not bother to fix that) The hotel management claimed it was all Choice Hotel's fault. I thought that the guy at the reception should have honored our letter, check us in and then sort this out instead of offering us to look elsewhere. Last - the hotel and room was very nice. Too bad it was overshadowed by the Check in experience.

Very good hotel,great location,very friendly staf, clean rooms, good and tasty breakfast,made our stay in New York like home!

My daughter and I came to NYC to see Mary Poppins. I chose the Comfort Inn based on location and then the price was great. We were very impressed with the cleanliness of the room, granted they are small but who cares when all you need the room for is to sleep and shower. The complimentary breakfast fits anyone from a healthy eater to the donut person. The location is perfect. We have plans to see a Broadway show every April and the place we will always stay will be the Comfort Inn Midtown. I recommend this place!! :)

You needn't worry about the caliber of the Comfort Inn Midtown. The room was small, but no smaller than many in pricier NYC hotels. Plenty of room in the bathroom (good water pressure and supply of hot water), and both bedroom and bathroom were spotlessly clean. The staff was very pleasant and helpful. In winter the heating is uneven, with some guests telling of a cold room, and others having a room so warm that the guests turned on the air conditioner. (a problem in some pricier hotels, too) Even if you don't want the breakfast (which is satisfactory), you can sit at a table in front of a large window with early coffee and enjoy the sights on the street. Rates vary wildly, and once your reservation's been made, you can't exchange it for a better, special deal. If you need the room to collapse in after a full day in the city, you couldn't do better for the money.

All excellent, too much wonderful! Clean rooms, good continental breakfast, excellents workers... Good location, friendly people and ideal place to stay!!!!!!! I have not to say more....Hope back soon again there....

great location,for night life, traveled alone cant wait to get back. time square was 1/2 a block away subway very handle to statue of liberty or central park. it was my first time to new york and i fond my way around very easily.

the room was okay, not the cleanest room i have ever stayed in. the price was fair for new york, however the service was horrible.

Had a problem when we checked in...we did have reservations, but no room! They treated us right by finding us a room elsewhere, although a 25 minute drive away. They reimbursed us for our taxi ride, both ways, and reimbursed for the extra hotel expense by giving us a prorated rate on the other two nights we stayed there. When we got there the next morning there was still not room available, but they held on to our luggage so we could go about our day. When we finally got into our room, it was quit pleasant. Small...but it is New York and hotel rooms are small! Has window air. Breakfast was the same limited continental breakfast you would get anywhere. I had trouble with the wireless internet until they gave me a cable to plug in...it wasn't wireless anymore, but it worked. Great location!

I loved the location and the friendly service i have nothing bad to say about this place, clean rooms, friendly staff, walking disance from major sights and great value!!!!

This will be my third trip to NYC and every time I have stayed here. It is fantastic, great location, friendly staff that go out of their way to accomodate. In my opinion the best place to stay in NYC. I will only stay here