United Inn, Syracuse

it would be quicker to write what i liked- nothing. The doors are falling off that how bad it is.room smells like lysol and smoke so much for non-smoking. i am only glad i did not pay for it, but i do miss my points.

FRONT DESK CLERKS WERE GREAT,ROOMS WERE CLEAN! I REALLY ENJOYED MY STAY AND CANT WAIT TO COME BACK NEXT YEAR!!

After reading all the reviews on this site before going to the hotel i wanted to cancel my reservations right away...too bad i didn't! The service was horrible, i couldn't make a collect call on the phone in the room, the coffee pot still had coffee in it from the guests before us, we were quoted 60.00 a night and ended up paying 80.00 a night, i had to wait at the front desk for 10 min before the employees would stop talking about their personal lives and acknowledge that I wanted to talk to them, and the worst thing of all was when i entered the bathroom for the first time that weekend and found a used razor on the bathroom floor (hairs and all) HOW INVITING! The only good thing about the hotel was that the staff left you alone and didn't bother you if you were having a good time...oh and another thing you might as well not ask them for a card for the doors because they don't even work over half the time, we kept our door unlocked the whole time we stayed because the cards don't work.Also the breakfast isn't worth getting up for, if i were you i'd go to Denny's across the street. Anyways if you're thinking of going be prepared to deal with some nasty people and rooms!

I had seen this hotel in the '05 when it needed a facelift, but was still a bargain. We stayed in June of '08. Totally renovated right down to the paint outside. New carpeting, very friendly customer service. Great location, would stay there again. Very clean.

Everything about the place was filthy! Silverware was dirty-and i don't mean just one piece. Went through 7 plates before i found a clean one. Elevator smelled like mold and gym shoes-when it worked. Waited 10 minutes to check in before we were waited on. Rooms still not cleaned at 6pm! Service was not friendly. Don't know why the health dept. has not stepped in and shut this place down. The only good thing there was a woman that worked in the continental breakfast area. She worked her butt off. I was totally disappointed and i will NEVER stay there again. Front canopy was ripped upon entering hotel. Seemed like there were other services that were happening outside the hotel at night! Won't go there! The pool outside did look clean! I didn't use it though. When the rooms were cleaned, they weren't vacuumed. Went to make a pot of coffee-little water still in it-poured water in and white stuff floated up to the top and it smelled like mold! No coffee for us-thank you! Do yourself a favor-go somewhere else. There are about 5 hotels within the same area. At bar during happy hour-bartender didn't know what day it was and charged us different price instead of happy hour price! Took about 5 minutes to get hot water while i was brushing my teeth in bathroom. That should be enough. Would rather pitch a tent then to stay there again!

When it was the Comfort Inn, it was a budget motel. That was ok, is was clean, and you get what you pay for. Now that United Inn has taken over, it has gone down hill! It needs a complete refurbishment. But the worst thing was, it appears to be drug dealings going on. NO, I didn't see any dealings going on, but the type of personal staying their, sure appears to be! The room next to mine, had people coming and going to the early hours in the morning. The front desk pesonal where friendly though! Kevin

I can honestly say that I believe that this hotel is getting a raw deal. I have stayed MULTIPLE times at the United Inn on buisness and have never had a negitive stay. As with all hotels, occasionally there have been glitches, but management is always nearby to help, if at all possible. The shuttle runs 24-7, and even if their driver calls in, thet will still get you a cab to go to the train station or airport...at their expense. The shuttle charges $10 to go to the SYR Airport, as opposed to the $20 you'd pay a cab to go the same trip...the shuttle is cheap and convienant. They breakfast was acceptable, they don't offer steak and eggs, but if you want that you'd probabily rather go to Dennys across the street anyway, they offer bagels, muffins, danishes, cereal, juice, fresh fruit, etc...for somebody on the go, this is very convienant. In a prior post an individual called out one particular desk clerk, Nathan, and I must say that after dealing with Mr. Nathan repeatedly that they are completely off base with their accessment, Nathan is a VERY respectable hard worker, as are most of the employees, everybody at the desk falls under this catagory, as do the manager, who is always available to his guests, his door is always open when he is in right off the main lobby, so if there are ANY complaints he is typically there to make things right. Is this the Ritz Carlton, no, it isn't...but if you're looking for a decient nights sleep at a reasonable rate I would highly recomend the United Inn and all of their services. To the United Inn, keep up the good renovations and the great work, and I'll see you soon!

I had to stay there 2 night during the conference - very bad experience. Extremely dirty room, no heating, no hot water, smoke in non-smoking room. Front desk staff is not helpfull at all. Do not believe their web-site - they no longer provide free shuttle from SYR airport - prepare to spend $21 one-way for the cab. There are much better hotels around - choose anything else.

I could not imagine it might be that BAD. I am very budget-minded traveler and was staying in cheap hotels all around USA and abroad. and NEVER had so bad experience. It must be -10 on 0..10 scale. First - they didn't have a shuttle from the airport as was advertised on their web-page - and the shuttle was the main reason to stay with them. Well, have to spend some $ on taxi. Second - they gave smoking room while I reserved non-smoking. The smell was pretty bad, but they claimed they had no other rooms available. The colleague of mine was staying in the non-smoking room on the different floor and said there was smoke coming from the room next to his - supposedly non-smoking; and he had health problem related to smoke - they did nothing. Looks like they did not care at all reserving smoking/non-smoking rooms. Third - the room was dirty as I had never seen before. Lipstick, chewing gum, and some other unidentified substances over walls, window curtain rods, floor - everywhere. Table, chair, handles were greasy (?). Dead fly on the bed. Fesses on the floor behind the toilet. Fourth and the worst for me - no heating! It was October and below 40F at night. Room temperature fallen below 60 F. I asked in the very first evening, they told they could do nothing right now (it was about midnight) and will send maintenance to check next day. Nothing was done by the second night. They claimed the heating was off for the entire hotel and will be turned on next Monday (Thank you so much, I was going to be home by Monday). And my colleagues staying on the other floor did have heating, as well it was on in the hall. I asked for portable heater - they didn't have any by this time. Fifth: what could be worse than a room with heat in October? A room with no heat and no hot shower! There was hot water in the facet in sink, but not in the shower. Looks like temperature selector in the shower didn't work and was set for the same lukewarm water no matter the position of the handle. Again, I complained to the front desk and been said the maintenance guy will check it next morning. Guess what? Nothing was done, as for heating. BTW, other guests complained that they had extremely hot water in their rooms - looks like water temperature was set fixed at random for different rooms. And the last one - the Internet connection disappeared second evening, so I had to get home to submit this this review.

The word "qualilty" in their name is very deceiving. There is nothing quality about this place. It was simply disgusting ! The rooms are tiny and stinky. Leaves you wondering how clean they are. The bathrooms are something out of a horror movie from the 1960's. The tub didn't drain, and in fact when left long enough would produce hair and dirt from somewhere - not sure where because we hadn't used it - disgusting. The ice machine near our room didn't work - we were told the next moring that there were two on the third floor that worked - nice - we were on the first. The hall outside of our room smelled so strong of mold or mildrew I made my children hold their breath as we walked through - disgusting! The pool was closed when we arrived and we were told it would open at 8am because it was life guarded. By 9 a.m. it still wasn't open - from what I could see - it was filthy. The "free" breakfast was simply disgusting - it included yogurt, milk, and gross hard boiled eggs that sat on a table unrefrigerated for the entire time the buffet was open. Staff were unprofessional and borderline rude. Do yourself a favour - DON't STAY HERE - EVER !!