most disappointing
The grounds were gorgeous, the outside of the mansion was stunning...But beyond that...I have never experienced such substandard service for this type of nightly rate. My cousin got married there this last weekend....Not even the bride's mother got the accomodations she paid for...("We reserved a room, but 2 double beds is certainly not guaranteed'...were the words used) Are you kidding me?? I checked in, and someone else was there...in my room!!! I needed to get ready for the wedding - as I was in the wedding party...but, no...someone else was in my room - Ummmm...not impressed... The rooms have...ready for this..murphy beds...not real beds...murphy beds. For such a luxurious setting, can you believe it? - Horrendous...AND...the bar doesn't take cash or credit card, so the REST of the family members who were NOT staying there, (but chose to hang out with our family), could not partake in the afterhour festivities at the pub...because they only take room charge...not open to the public...nice....I drove all the way from Manhattan for this..most unfriendly and most disapponting.