Cresta Bosele Hotel, Farmington

Our room had a funny odor, but could not identify the smell. It was not a strong odor, but noticable. There was a lump in the floor that ran the entire width of the room. When cleaning up to leave, I checked under the beds to make sure we got all our things and found cans, bottles and food wrappers that had been left under the beds. No wonder there was an odor. Apparently the room was not cleaned properly. If I stay again, I will be checking out the room as soon as I get in there and request a different room if I encounter a similar situation.

Checked out and was billed one amount. Got home and two weeks later see 2 more charges on my credit card totaling over $2000! Explanation was that I was not charged the correct amount to start with. Finally getting credited back for difference of what the original charge should have been and what was billed. I am in customer service and if I bill a person for one amount (even if I made a mistake and it is less than what it should be - we are not talking a few dollars, we are talking about several hundred dollars that was pointed out to begin with and was told I was wrong) and then go back and charge their credit card again, I would never get their business again and have to give them money back. GM was very nice about the situation but other people acted like I should feel fortunate that they were willing to fix their mistake. As for the actual stay, rooms were fine to stay in, but plenty of room for improvement on cleanliness. The bar area brings in some interesting characters that get loud in the hallways. Overpriced even for a goup rate. It is in a location that is easy to get to places from. The actual service while staying was actually decent, but the end result turned it into a terrbile experience.

I have stayed here on several occasions. I ALWAYS have a bad experience. The first time I got a room with a broken bed....and they where too booked to change my room.....on top of that the room was dirty. The second time.. was even worst. The front desk attendants were rude another bad room, no cleaning service to my room. This place actually ruined my love for Best Western . :(

This was the second time I stayed at this place and both times it appears the front desk did not know what they were doing. To prove my theory I was double charged for each room I had and had a hard time getting it corrected. One room the AC was not working and they refused to move us until we continually complained and demanded to be moved. The breakfast buffet was always out of food and juice and some plated appeared to not be cleaned. I would not recommend anyone to stay at this hotel.

On a business trip; we would not stay here on vaca. Front desk staff were all rude; the rooms were filthy; dry sauna didn't work; pool area and hallways stunk and looked filthy. We scheduled a late check-out with the desk so I could stay with the dog in the room until my husband finished working; I walked down the hall to buy a soda and came back they had checked us out I had to go to the front desk and get my key re-validated. The desk clerks were just rude I do not recommend staying here. The restraunt and bar is a joke. We went for lunch at 2pm and they were closed until between 2 & 3 so the night cook could re-organize between the am shift & his. I found out the LaQuinta accross the street is cheaper and better.