IT'S THE PRINCIPLE, NOT THE MONEY!
Other then Ms. Soha, who had an answer for everything, and the guest was always wrong not her, the staff were friendly but not knowledgable. For example, we asked directions to Yankee Stadium, they gave us directions to Shea Stadium, thank heaven for nice people who directed us the right way so we had to then go from shea to yankee stadium and was late for the game. Then, after reading some of the reviews, we called about the parking and they told us parking was free and when we checked out a 40.00 dollar fee was added and when questioned, the answer i got was i must of called the wrong hotel (which we didnt), so they then told us how they were using employees from their other hotels and they didn't know the policies, you would think that before you put them behind the desk to attend to the guests they would know the policies but i guess the guests are supposed to know more then the employees. It wasn't the money it was the principle but according to Ms Soha, It wasn't enough that the employee told me, i should have read it on their site. Well, I did and the site i was reading didn't have it on it.....but, the guest was wrong again and basically according to her it was too damn bad, they already got their money and she wasn't going to do anything about it. Shame on her, she may not be but I am. It's the principle, nt the money!!!!!!!