Think Twice before you Stay here
The most pleasant part of our stay at this hotel were the 3 shuttle rides with Vincent, a very nice driver. Additionally, the room was cleaned daily and there was a coffee machine in the bathroom, with the traditional complimentary coffee. However, that is where the positive experiences ended, for us. Upon arrival at the train station, the pick-up stop for the 6-passenger shuttle/mini-van, we were told it would be up to 20 minutes as that is how often the shuttles run and we should wait by the taxis. The shuttle does not stop where the taxis are. We were directed back and forth at the station, searching for the shuttle, by the staff of the hotel giving direction over the phone. Upon arrival at the hotel we learned that our room was not ready. Ours was not the only room not ready. By 4:00 there were quite a few groups in the lobby waiting for rooms. No coffee or other item was offered while we waited beyond the designated check-in time. We went to the bar to get something to eat and the server there was busy with the one other customer in the bar and after around 30 minutes we finally got our food. It was adequate for the price, but by far the most expensive for the lowest quality that we had on our trip. We had expected to be able to use the Internet, but there is extra cost, of course, for that. There is extra cost for everything we tried to access while at the hotel, although the pool was closed since it was the wrong season and we didn't try anything beyond the shuttle and Internet. The cable TV only includes about 10 stations, although I'm not certain of the actual number. While waiting to check in another customer asked for a ride to the train station and was offered taxi service. I suggested the shuttle since the staff of the hotel didn't offer it to her and was rudely told the shuttle only ran every 20 minutes and that we, and the other customer, should use the taxi. The reason for that became clear as we tried to go places. The shuttle is a mini-van which seats 6 passengers at best, and with crowding. It will only make trips every 20 minutes even if there are people waiting. And there is only 1 at a time. That meant that we ended up waiting for the shuttle, not once at a time, but actually for it to make a full round trip, before we were even able to board it most of the time. All in all, you pay less to stay at this hotel, but the frustration from staying there, in my opinion, does not justify the additional cost. If you only plan to use a hotel to sleep, you'd be fine staying here. If you want your hotel experience to be a happy part of your visit, I suggest you search for a different hotel. I would never send a friend or acquaintance to stay at this hotel.