Low class Hilton
The location is great, because of the Penn Station, and that is about it. The staff was nice as well, but the problems outweighed the staff. That big of a hotel name and facility there are just some problems that are not expected. Check in, I believe, is at 3pm, but I spent a day in New York before getting to the hotel to check-in. I got there a bit after 7pm to see a pile up of mad people by the registration desk. All were waiting for their rooms. I too had to wait because they overbooked the hotel and the rooms were not yet cleaned. Some people had been waiting there since check-in and they were MAD. I went and had dinner at the restaurant right across from the desk. The staff in their was awesome, but not the food. Finally after about 6 1/2 hours after initial check-in I got my room. I hate to make this claim, but I do also believe that there were BED BUGS. After lying in the bed I was itching for over a week. I was fine before getting in the room, but not after checking out. ALSO something you may want to consider if you are a NON-smoker and will be staying here. Before getting your non-smoking room be sure to ask for a room NOT on the floor that used to be an existing SMOKING floor. When I was checking in there was a gentlemen who came to the counter complaining that his nonsmoking room smelled like smoke. The receptionist insisted that it was a non-smoking floor and all they could do was have someone come in with some Febreeze to mask the smell if he would like. Some ladies were leaving the Restaurant and overheard the complaint and had said all their rooms smelled like smoke as well, and they were all on the same floor. After they all left the lobby the receptionist said to me that they shouldn�t smell smoke because it has been about two years since they changed that smoking floor into the non-smoking floor. I wish I could remember what floor it was, but if you care�ask. Best of luck on your Hotel search, IF I were you I would book a room at the Hyatt in Jersey City, you can get a good deal on Priceline.