would NEVER use this place again!!!
By Patricia, 10/20/09
Stayed here last year on a visit to Tilton outlets. Hotel room ok, pretty view of the lake. Tried to make reservations this year (three weeks in advance ) and they refused to honor the prices on their own web site. Told me those rates were "old rates" even though they are posted as "2009 rates". I made the reservations to hold the room & told them I would double check w/ the other person I was going with to see if the price increase was ok and that I would call right back. I called back w/in 30 minutes to say that we would NOT take the room, I was told that they had ALREADY charged my room, and IF they could, they would cancel the reservation BUT I would be charged a $25.00 cancellation fee!! FOR a reservation they had had all of 1/2 an hour!
There is NO disclosure of the immediate room charge, NOR the cancellation fee on the web site. When I expressed my displeasure over their practices, stating that I would NEVER use them again and would certainly NOT reccommend them, He told me, that was fine and hung up!
It is a wonder they have anyone use the hotel with such bad manners, poor customer service and sneaky practices.
Try the Holiday Inn Express in Tilton!
posted 10/19/09 by TT