Rude Employees and Management!
By A Yahoo! Contributor, 8/11/11
My family decided to stay at CVI while we were in town for my grandmother's memorial service. We have been customers of this establishment for MANY years, but had never stayed in the hotel previously. We selected rooms in the Motor Inn. The first room that we were given smelled of smoke, although it was advertised as non-smoking. We called the front desk the next morning to discuss the situation. We asked that we be moved to another room, which they were able to accommodate. Once we arrived in our new room there were several things wrong with the room - the air conditioner didn't work, the coffee maker didn't work and one of the light bulbs were burned out. The maintenance department quickly fixed the broken coffee pot and light and assured us that the air conditioning was also fixed. The air conditioning still wasn't operating properly and we called maintenance once again. They came and said that it was working fine. Since we were out of our room all day, we assumed the air would be working and fine for sleeping that evening. But we returned to the room and found that we had to manually turn on the fan and then about 15 minutes later the we could turn on the air conditioning, but once it went off, none of it would come back on. So we had no air for our second evening.
We we called the front desk the next morning, Elizabeth or "Liz" as she went by was very rude and said that we will need to speak with her manager directly because there was nothing wrong with the air. Again we were gone all day (to my grandmother's memorial service) and when we returned, we had a extremely long and rude message from the manger - Matt Carter. My mother called him back and he proceeded to not even let her talk - but rather yelled at her about how she wasn't going to get a free room and there was nothing wrong with the air. Basically accusing her of lying about the whole situation. Keep in mind my mother had just buried her mother earlier in the day. My mother asked who his manager was and he was he was the boss. Then he proceeded to give us the general manager's name (with whom I have a call into currently).
I have worked in a service industry for over 12 years and would NEVER talk to any customer or treat anyone with such disrespect! This is an outrage and I hope that people will consider this feedback before staying at their establishment in the future.