Grouse Mountain Lodge, Whitefish

Our room was so loud, my wife and I could not sleep. We had to make multiple inquires for security to come to the room next to us to keep the noise to below party-levels. The first night we had to call security and said that we would love to switch rooms because it felt as though the party was in our room with us while we slept. It was only on our second night after my third phone call to the front desk that we were informed that we had been roomed right next door and were sharing a wall with the corvette hospitality suite. Upon inquiring further we learned that the room next to our room had been "reserved" as a party room for the entire corvette convention. And party they did...until 2:00am or later. Drunk people yelling, doors slamming, dogs barking. We could get no relief and their was no accommodations made to move us rooms after numerous inquiries were made. On top of this, the cleaning staff were in vacuuming the room the next morning after the parties by before 8:00am and it felt as thought the vacuum was happening in our room. Quite unprofessional to put a party room next to a lodging room. Quite unprofessional to not inform us that this was the case for 2 whole nights. and quite unprofessional to do nothing to accommodate us while all this was going on. Upon departure, we were offered $20.00 for our inconveniences. By far the worst hotel, experience, and compensation for inconvenience that I have ever encountered. Would not stay here again...and in the contrary, have already informed colleagues to refrain from here as well.

Went on family vacation & paid top $$ for the best room with/loft- what a joke, zero value for the money. Rooms were dated and old. TVs very old school cable comes right off connectors- no LCDs. bathrooms outdated hot water only Luke warm. Web site looks much better- but in reality it does not match. Rooms poorly cleaned, no attention to detail, red "blood colored" stains on carpets, wood blinds, crumbs in couch cushions, bathrooms floors room floors not swept daily, bathroom sundries never replenished! Complain and nothing happens. Try to check out early and get fined a $30 administration fee- Really give me a break! New owners, no one has authority to do anything! Web site falsely advertises services that do not exist like babysitting services. When asked about them, desk clerks state lodge is under new ownership and these things are no longer offered. Avoid the Grouse Mountain Lodge, only about 10 cars in the parking lot, and dozens of rooms available no surprise here. Obviously others have figured this out already, locals will tell you, once a great place- but no more! I came over 3500 miles to this lodge based on the web listing and I am very disappointed - about the only decent thing was the restaurant. I travel worldwide as part of my job and have spent 100’s of days in hotels worldwide and my Suck-o-meter pegged on this one. I recommend other hotels like the Kandahar Lodge (at the ski resort), and the Lodge at Whitefish Lake (nice large place by the lake).

July - 2008. Though a lovely place with golf, tennis ,a pool, hot tubs available- It is NOT kid friendly. The people who stay at this place have little tolerance for 7-12 year old range. There is no designated area for them to run outside. The teens are allowed to charge freely on your room number with no questions asked. there is an "adventure" company available on site for convenience, but it's cheaper to just call places yourself and easily set up reservations. Downtown whitefish and west GlACIER HAVE fine places to eat , and better food. This lodge, though nice, caters to an older crowd rather than families. More designated for business and golf. Internet is available if you have your own wireless connection/laptop. landscaping is pretty.

My husband and I were very disappointed with our two night stay in July of 2008. The hotel is very run down, most doors are broken - be prepared to walking long distances from one point to the next due to poor layout. The staff was "unresponsive" to our announcement of not enjoying our stay. Most importantly this hotel was very, very over priced for what you get; no service, broken quarters, and a run down facility.

Staff was very friendly and accomodating. Lodge is Rustic with a outdoor feeling. Close to town and free transportation to almost every where I wanted to go.

We were with Globus in July, 2007, which was our first time visiting in Montana. Our visit to Grouse Mountain Lodge was a wonderful experience. We enjoyed everything about the lodge. The Clayton's

We were in Whitefish in Aug 2006. The town and activities are wonderful. Everything about the hotel was sub par. All the locals we talked to said it has really gone down hill. The front desk was rude and just did not care. The concierges knew nothing more than the one line that was written for then. They also knew nothing of the big festival that was going on in Whitefish. The rooms were poorly maintained with stained carpet and mildew all over the shower. The towels were all frayed. The pool and hot tub had so much chlorine your eye would water. It was the price of an upper class hotel but something you would expect from a 1 star hotel. The room we had was next to an outside door with a broken spring. The door slammed all night, no sleep that night. They moved us to a room where the sprinkler sprayed water on our window every night at 3:00am, no sleep the other nights either. They wanted to charge us $20 to move to another room because the next room was an upgrade. We left Karen the manager phone messages (no manager was on duty every time we asked). Checking out we talked to Karen. She claimed she never picked up her phone messages for the 4 days we were there (yea right!!!!).

Whitefish is a beautiful place and Grouse Mountain Lodge is beautiful on the outside - nice golf course, tennis court. Rooms, however, are plain vanilla - definitely not worth the price. We could also hear the person above walking in the middle of the night. The fitness center is tiny and there was no doorknob - I thought that looked pretty shoddy. Having said that, the food was great and the location was convenient. You can walk to town (it's just a mile). I would not stay there again unless I didn't care about the room and just liked to golf or play tennis.

To all your staff and employee's I want to thank you all for such great customer service,the snow was great ,I was skiing from 9 in the mornig until 5 or 6 pm and had a wonderful time I am planning a hiking trip and know it will be great for no other reason than all your staff are wonderful people I am looking forward to seeing you all this may or june for a wonderful time of hiking and enjoying the great outdoors thanks again and make sure you staff and employee's know I had a wonderful time because of there great custumer service have a great day ,and CANADA ROCKS! Sincerely Leonard Kerry Allen

The Lodge was good, ample parking, good service, reasonable meals. What majorly sucked was their advertised free wireless internet. It didn't work the entire time I was there (5 days) This was trying with 2 different laptops including sitting in the lobby next to the Access Point. I had to resort to use their antique computer in the business center that had windows 98 on it. I should have hired a Flathead Indian to send smoke signals. I won't be back unless they wire their rooms with Network Jacks.