Terrible front desk staff
By A Yahoo! Contributor, 10/31/07
I recently stayed at this hotel, and upon reaching the airport, called for the shuttle. Forty minutes later, no shuttle had arrived. I went back inside, and called for the shuttle again, and the staff said they would "call and find out where the driver was." After an hour of waiting, the shuttle finally arrived, and the driver informed me that the front desk staff had not told him that there was someone waiting to be picked up, and he was simply waiting at the hotel the whole time. When I politely mentioned this to the front desk staff person, she was rude and did not apologize.