Comfort Inn, St Louis

My wife and I stay at a lot of Comfort Inns to take advantage of the choice rewards, but this was the worst Comfort Inn we ever stayed at. The bathroom was not cleaned properly (there was hair on the bathroom floor). The bathroom floor did not appear to be swept and mopped from the last visitor(s). Our television did not work and we called the front desk and they indicated that they would send someone right up. Needless to say, nobody ever showed up to fix or replace or television. (An operable television in the room is very important to my wife and I because it keeps the kids busy in the mornings watching cartoons). I did some laundry in the laundry room and one of the dryers did not work. The dryer took my money, but it would not turn on. (It was plugged in). I sat in the laundry room while doing the laundry and noticed that several of the sliding doors were open even though nobody was in the pool building area. By being in the law enforcement profession, I pay attention to potential security issues. Somebody could enter the pool area, go through the laundry area (prop the door open) and enter the main hotel without being noticed. This type of security issue adds the potential for someone coming into the the hotel and committing a crime (especially at 10:15 p.m.). When we I checked out the next morning, I complained about having a television that did not work and a dryer that took my money. The lady reimbursed me for the money that I lost in the dryer, but she stated that she was sorry about the lack of service with the television. I think she could have done a better job at making things right. The next night, we stayed in the Comfort Inn in Pacific, Missouri and things were great.

My wife and I stay in a lot of Comfort Inns based on the choice rewards benefits, but this was the worst Comfort Inn we ever stayed in. The bathroom was not cleaned properly. There was hair on the bathroom floor and our television did not work. We called the front desk to ask someone to come up and try to fix our television and they indicated that they would send maintenance right up. Needless to say, nobody ever came up to try to fix our television. We were not happy with a television that did not work, because it keeps our kids occupied by watching cartoons in the mornings. One of the dryers in the laundry room did not work, but it took my money. When I checked out the next morning I again complained about the television and the dryer not working and all I got was "I'm sorry". They could have a least tried to make things right with us, but they didn't. Overall, my wife and I were very disgusted with the service. The next night we went to the Comfort Inn in Pacific, Missouri and I experiences with that hotel were great!

The place was ok, the boys enjoyed the pool. But they dont not have camera on the back side of the hotel. Last night, there was atleast 7 car and SUV's got broken into. The cops in the area where helpful. But it is not the best place to stay.

Last minute decision to stay in St Louis instead of drive to the Airport early the next morning and this was the only Hotel with openings. Bedspreads and covers had stains on them but the room was clean. Shuttle service was very prompt both taking to the airport and picking up 4 days later. Thought it was a little expensive compared to some of the other park sleep & fly options.

The rooms were dusty & dirty. The bedspread had spots. The furniture & lamp shades were dusty. We found a piece of pizza on the shelf in the closet. There was a terrible issue of a big group being let into the swimming pool by the side door.

Whenever we travel, we usually choose the Comfort Inn. I was not overly impressed by this paticular hotel. The bathroon & tub had hairs on the floor & in the tub. We stayed for 2 days & never did they disappear. Parking was a nightmare and they expected you to park at 1 of their other hotels some 15 blocks away. They had a large family reunion going on in 1 of the conference rooms which spilled out into the lobby area which made it impossible to have the FREE breakfast. We had to go to the Waffle House across the street. They advertise free wireless. When I went to use it I was told that you had to go to the lobby which was crazy because of the reunion. They also have double beds, hard for 2 adults to sleep in. The Travelogde across the street even had Queen beds and would have been less expensive. Was Using the fitness room ( which isn't much) when a bunch of young kids came in and began horsing around even with their parents htere when signs clearly said no one under 18 may use the equipment. Front desk staff not very friendly. If I were to go back, I would be sure that there are no big groups scheduled and I would check out the room prior to checking in.

We were impressed by this hotel as it sits very close to the Airport and the shuttle service is complementary. We arrived very late and found the Restaurant closed. My room was nicely decorated and beds were soft. I'm happy that I found this hotel in the last minute deal as we decided to visit St Louis last minute for a cardinal game. The room internet is hard wired and connected fast. Room service was ok. I really liked the soft beds and spacious bathroom. Business center printer let me print many pages. The indoor pool was heated and nice area to walk around and not just a small room. Shuttle service was little slow but courteous staff upgraded me to executive room. Breakfast had lot of dishes and free. All this for the bargain price.

Our visit was to see the St Louis Cardinal game and we found this hotel to be a bargian. We wanted our Hotel to be very close to the Airport as our Flight was leaving early in the morning. The room was very comfortable and big with very soft yet firm beds. Variety of the TV programming available and business center and high speed intenet worked. I like the very large indoor pool and fitness center. The lounge is quite good with sitting areas. Hot Brakfast had lot of varieties all for free. I was surpriced as they did not charge parking fee as all Airport Hotels do. Shuttle picked us up pretty fast. We liked the price and service here. Room service was good although too many chinese dishes. Prices in restaurant is reasonable.

Shuttle picked us up in less than 20 minutes and was greeted by nice friendy staff. Spacious room and big bathroom. Both areas were very clean. We take lot of small trips so this was perfect for Airport Stay away from traffic. Room Service was good. Soft and comfortable bed. Morning brakfast buffet was really good and FREE with lot of variety and choices.Did not try the Restaurant food but the ambiance was good. Bar and Pool areas were clean and spacious. Morning shuttle picked us up on time. Business Center internet worked good. Place looked nicely lit and secure. We wholeheartedly recommend this Hotel. Good Price and good service.

I recently stayed at this hotel, and upon reaching the airport, called for the shuttle. Forty minutes later, no shuttle had arrived. I went back inside, and called for the shuttle again, and the staff said they would "call and find out where the driver was." After an hour of waiting, the shuttle finally arrived, and the driver informed me that the front desk staff had not told him that there was someone waiting to be picked up, and he was simply waiting at the hotel the whole time. When I politely mentioned this to the front desk staff person, she was rude and did not apologize.