University Quality Inn, Lansing

The entire staff went above and beyond my expectations. Love this place! Clean rooms and comfortable beds...and the two free drink tickets for their onsite bar were a plus. I would recommend this hotel to everyone!

I come to lansing atleast thirty times a year for buisness and always use to stay at the high end hotels but on my last visit to lansing I had to stay at the University Quality Inn , I was suprised (dont judge the book by its cover from outside it looks like a tiny hidden gem), but the moment I walked in I felt so welcome, every singlee staff member I came across was so pleasant and was so eager to help (awsome staff), the whole facility is just so clean, I was so shocked, breakfast was great and even the breakfast lady had a smile on her face at 6:30 in the morning ( welcoming), And above all when I was ready to check out they where concern about my stay, and also asked me if i nedded help with direction ( I have not seen this at any other hotel), I thank all the staff members for taking care of me and the level of customer service is beyound comparission, please keep up the good work ( because of the expirence I had at this hotel I signed up as preffered guest with choice hotels).

I was in Lansing on a business trip and my company booked my hotel room at University Quality Inn, the moment I checked in I was really impressed, the customer service was really outstanding and that's what its speaks for this hotel, not only where they concerned about me finding the hotel but also were really eager to answer each and every questioned I had (what a great pleasant staff), rooms where spotless and breakfast was great , gave me 2 drinks tickets also, there was a huge indoor pool but didn't have the time to go in the pool, and the best part was the bed ( great beds), I will definitely stay there again and would recommend to anyone going to Lansing.

My husband and I were traveling in the area and we stumbled across this little piece of heaven and spent a lovely romantic evening in one of their heart shaped Jacuzzi rooms, it was fabulous!!! We received complimentary drinks with our room which we switched to champagne and it was such a nice getaway in the middle of winter, we just loved it!! The staff was amazing and the service was great, we had a wonderul breakfast and the Manger personally thanked us when we were leaving the hotel. I would definitely stay again!!!

The service was good. except for one of the gentlemen that checked us in. he kept giving us dirty looks when we would ask certain questions and whenever we were downstairs. if you stay here, be sure to ask for your complimentary drink coupons (if staying there monday-saturday as they dont offer it on sundays) the rooms were spacious enough and u can control the heat in your room. the only downside to this hotel would have to be it was freezing cold in the hallways and it was winter time outside so i would figure it would be warm i the hall ways. the free continental breakfast offers Belgian waffles, sausage, scrambled eggs, bagel, muffins, cereal, and juice and coffee. i look forward to staying here again

Our hockey team had a tournament in Lansing and we stayed in this hotel, along with 4 other hockey teams. We liked the fact that the bar area/lounge was close to the pool for those parents that did not want to swim. The rooms were small, but decent. The breakfast was good, but don't show up with 20 minutes before it's over or you won't get anything but toast and cereal. The bar/lounge closes at 11 on the weekends and the staff won't let you sit and visit in the open area by the pool. After one of our families complained of the stay, the front desk staff guy told her that he and his staff had to "put up with all of your kids this weekend". They closed the pool early and in the morning, if you have a room by the pool, it's LOUD!! You can hear everyone talking during breakfast and swimming. We found a pair of socks under one of the beds that didn't belong to us, yuck!!! Not a hockey/sports friendly hotel at all.

It began with the fact that each room is unable to adjust the temperature. It is controlled by the hotel. So- we froze all night. We had a 50 year old whirl pool in our room that sprayed from the bottom- cold water. We only had 2 towels in our room and we used those for the whirlpool that evening. The following day we wanted/needed showers. My husband called the frontdesk and they said someone would be right up so I hopped in the shower. I waited 30 minutes and teased that I was pruning. He stepped out into the hall and the cleaning person said there were none clean. A hotel with no towels?? I used a pillow case and my husband waited a bit longer. Nothing. We then went down 10 minutes prior ro breakfast ending and were told it was too late to have any eggs, sausage, or waffles made. The room had a sign stating: "If you are not pleased with your room or our service, inform us. If we cannot correct the situation in a timely manner and to your satsifaction, you will not be charged for your room." They don't stick by this- we were still charged full price!!

get a great room for the price, nice helpful staff just like home breakfast with lovely staff. A little out of date but currently being renovated. Only real complaint was the pool seems to be closed rather often. will defantley return!!

room was approriate for price. pool and lounge areas close at 10PM which seemed a bit early, especially on the weekend. Over priced beverages, both in-room and out. location is great in proximity to MSU.

My husband and I got the Jacuzzi and Dinner package and we got a room with a heart-shaped Jacuzzi and dinner at a really nice Italian restaurant and a bottle of champagne all included!