Will never stay at a Hilton Brand Hotel
I prepaid on line when I booked so I did not have to deal with it when I checked in. Also, I got a much better rate if I paid ahead. They always swipe your card when you check in for anything you might charge to your room. The people at the front desk, 1 was a manager and 2 were training, charged my card for more than $720.00. They onlything that was suppose to be charged or held on my card was the $75. I hade every explination from them they could think of to explaine why they screwed up so much. The fact isThey causes a very large headache the whole time we were there. Everyafternoon after getting done with the meet wewere at I had to go to the front desk and deal with this. They tried to blame my bank for the problem. But, no it was not my bank, the bank wanted a very particular item from the hotel to clear this up and they did not send that item. The bank wanted a copy of the "Stay Folio", which the hotel would not do till i checked out. If the people at the front desk new what they were doing this would of never happen!!! It is as basic as it gets. I always stay in Boston at the Marriott Long Warf. I have never had problems at any Marriott we have stayed at. We go to Boston and stay atleast 6-10 times a year, so traveling to Boston is not a "New Thing" for us. This was a last minute trip and there was no rooms available at the Marriott I always go to. They did try and make "good", but really I did not go to Boston for 4 days to have to deal with this.
The rooms were clean and comfortable enough. Work out area was ok, not bad, could of had a little better ventilation. I was on the first floor, I do not like the first floor I like higher floors. The description online about the beds were not accurate it only pertains to a King not 2 doubles. Over all experiance is one that I NEVER want to relive!!!!