Boston Marriott Copley Place, Boston

I gotta say this hotel really was great! P.S. if you use SweetHotelDeals. Net for booking this hotel they usually have some pretty good hotel deals at this time of the year!

This is a very nice place to stay. The rooms are clean and the hotel staff is friendly and courteous. I will stay here again.

The main thing I liked about this hotel is the location. Will stay back again.

LOVED this hotel, I did the pay ahead, and ended up on the 23 floor with a harbor view, for $199 a night, the place was immaculate, room service was delicious, and the housekeeping kept everything perfect while we were there! (Even kind enough to write a thank you note for our tip!) Very nice that there are shops attached, especially the starbucks and sports bar, and it was great that there was the skywalk to the Prudential center. Parking garage for $35/day and the DUCK Tours, Boston were right outside. It's a little far from Downtown but North End has Finale (the Zagat rated dessert place) and the Reflection pool, which is beautiful, and you can take buses, green line, or cab downtown. Whenever I come back to Boston I will be staying here!

During my unpleasant stay at the Boston Marriott Copley Place, I: - returned to my room after the second of a two-day-long conference to find staff had deactivated my keycard one day early. Why? Because staff declined the card I had on file after they tried to contact me all day--via the phone in the room I could no longer access. - discovered, after a quick call to my bank, that Marriott had never attempted to charge the card in question, but in fact, had placed a $1 hold on my account and called it a day. Staff's response to me via the hotel's help line?: "Whatever. You'll need to come to the front desk." Click. - was led by the MOD and a security guard through the lobby, up the elevator and to my room like a criminal (in front of fellow conference-goers). - was never issued an explanation or an apology. I was, however, greeted with watchful eyes as I left the lobby for the evening. In short, if you want my experience--carrying a feeling of unwarranted shame and fear that you may not be able to access at any given time the room for which you were charged TWICE--by all means, stay in this hotel.

The staff was very accommodating, we arrived early in the morning and they let us check in. The bed was wonderful, the room was clean and spacious for 4 girls, and the view to the river was WOW!! I was honestly surprised with hospitality :-) and very affordable too. I will stay here again.

The only good thing about this place is the locatoon. The services are less than satisfactory. Staff should be replaced. Poor customer service.

I stayed here for a weekend with a few friends back in March. It might have been because of the convention that was in town, but when we checked in (we made our reservation far in advance) we had to wait for 2 hours in the lobby to get our bags moved up to the room, which was near the top floor- as we watched countless people check in right then and there, and immediately have their bags moved. The elevators were unreliable at best. It was purely a hit-and-miss chance of getting one when you wanted... and an even bigger shot in the dark to be able to fit in it once it hit your floor. Be ready to climb LOTS of stairs if you have anywhere to go in a hurry- and pray you don't get a room on the top floor. Service was relatively friendly, but lazy. For the three days that I stayed, I didn't get housekeeping for two consecutively. They charge $6.50 for a single beer. When I'd leave the hotel to eat somewhere else for a reasonable price, I would normally have to conform to a security check upon returning. On one occasion, before I could get my foot in the door of the lobby, I had to show my keycard. TWICE. The room itself was quaint- not too fancy but definitely one of the nicer hotel rooms I have ever stayed in- it had an excellent view of the Boston skyline, which is gorgeous at night. However, I was concerned when I saw what appeared to be stray pubic hairs dangling from the tiles of the shower. The room was expensive for what it was, in the end. I was charged for internet, but I was happy to receive basic cable, as well as a small fridge. A microwave would have come in very handy, but was lacking. Location is wonderful- from the lavish, intertwined shopping mall to the markets only a short walk away, the itinerary is the only saving grace for this hotel- making it a popular convention center. Very good for late night creeping and fun. Avoid like the plague if you want a peaceful, relaxing, or comfortable stay. Beware of drunks sleeping in the hallways at night.

The Marriott Copley Place was the most service-oriented establishment in every way! I attended a six-day international conference and couldn't have asked for a more delightful hotel! Thanks to Julia at the front desk, Charles and Jack at the bell captain's desk and all the servers at Champions. The breakfast buffets were fabulous (thank you, Julia) and our room was superb! We had awesome views of Back Bay from the 15th floor, the fridge and big screen TV were terrific and the pool and spa were exceptional after a very long day at the conference. I can't wait to return to Boston with my husband and experience the Marriott Copley Place again!

Received my bill for one night at $369. Submitted my expense report to my company to find out later that they actually charged me $412. Where did the extra $43 come from? Based upon the reviews, I am not going to bother trying to contact them to be faced with problems of them not contacting me for my refund. I will never stay there again. Way too much money for the room and they can't be trusted with billing you the correct amount.