Hampton Inn Portland-Airport, South Portland

I booked this room, direct with the hotel, over a month ago. I had a copy of the reservation confirmation, emailed directly from the hotel. It was for today, 8/17/12. When I arrived, they couldn't find my reservation. When I showed them my confirmation email, they located it and told me that it was for July 17, not August 17. I showed them right on my confirmation that it stated August 17. They told me that their computer didn't state that, and that I had missed my reservation a month earier and had already been charged for it. They also told me that they didn't have any other rooms available for tonight, and that I would need to leave and stay elsewhere. Well, it's 5pm on a Fri, with a weekend event in town, and nearly every hotel is sold out. I ended up finding one hotel that could accomodate me, at double the cost. The Hampton refused to do anything for me, even though I was holding a confirmed reservation for tonight and I am a Hiltion Honors member. I asked for a supervisor, and the guy smuggly informed me that he was the supervisor. I stay at Hilton properties almost exclusively when I travel, as do most of the executives at my company, but that will no longer be the case. My company's travel dept will be contacting the Hilton corporate offices in order to seek compensation for my charges and inconvenience. Going forward, I will be staying exclusively with IHG properties, who vountarily matched my Hilton Honors status when I signed up for their loyalty program tonight. This Hampton property is literally a disgrace to the Hilton corporation.

Everything I needed was fully attended to and the staff were very helpful and one would say I felt at home. Great hotel, great price to anyone needing a hotel in the portland area. And with the Maine mall so close, the car was not even used. I have stayed at hotels once a month for the last 8 1/2 years. I recommend this one for sure.

Hotel staff had an attitude with me because I booked this hotel online for a low price; hotel manager told me:" I don't know how you got this rate", which I found inappropriate and demeaning. I was given the worst room of the hotel(unless all rooms are the same and that's scary). The room smelled of stale and mold throughout the stay no matter what I did. I had to go out and buy air freshener, fabreeze, etc., nothing helped the smell that remained very strong as soon as I entered the room. Housekeeping would forget something almost every day(some towels missing, tea/coffee not replaced). Breakfast items very limited, fruits not fresh, yogurt passed expiration date. It sounds like a good deal when you read their description, but it's a whole different story when you stay there; don't believe their 100% guarantee statement neither.