Place D Armes Hotel French Quarter, New Orleans

Customer service was outstanding!! Room service outstanding!! Even Saved $45 on this hotel by using SweetHotelDeals. Net Just a overall great experience coming here!!

I actually stayed here in 2006 while interviewing for a job. I got a room with the half windows at floor level and absolutely loved it. The whole experience there was awesome. Location was great for walking everywhere! When I went to leave early in the morning after the front desk called me to tell me the shuttle to the airport was there to get me, I forgot quite a bit of my things. The hotel helped me out by sending everything back to me! I was so thankful and happy with their hospitality and will stay there again if I visit.

My family stayed at the Place D'Armes from 09/28/11 to 10/01/11. Our room (212) was up a staircase that led ONLY TO THAT ROOM! No other rooms were accessed via that staircase, and we never saw another guest or hotel employee other than housekeeping come up the stairs. On the morning of 09/30, we returned from breakfast and touring to find the room had already been cleaned. We hung out for a couple of hours, deciding where to eat lunch on the way to a riverboat cruise. We left at around 12:15, and returned at 6pm to find an $800 iPad had been taken from the room. All doors were locked (including those to the balcony). We went through the room (and our luggage) with a fine toothed comb before contacting the front desk. The front desk worked with us to contact the police, and we filed a report on the spot. We were told by the front desk that key logs for the electronic doors existed, but were accessible only to management, who would not be in until Monday (this was Friday night). We were assured MANY times that this had 'never happened here before!'. Needless to say, that evening was ruined. My wife didn't even want to leave the room to eat dinner, and we were very ready to check out the next morning. A week later, we have still heard nothing from the hotel management about the incident or what was found via the key logs. You'd think that if this was such a rare occurrence, management would be a little more concerned. This was not the first time we have stayed at the Place D'Armes, but it will be the last. We love the hotel, but this was atrocious customer service during an already painful incident.

I came here with some friends in the Summer of 2005- two weeks before Hurricane Katrina. We had a room with double beds on the bottom floor that looked towards the courtyard. We had heard that the hotel was haunted but didn't think anything of it since that's just a NOLA "thing" for tourists, right? So, on the last night of our stay, I was sleeping with a friend in one bed and a friend was sleeping in the other (three of us in the locked room). I woke up in at around 5:00 a.m. because I felt cold and sat up just in time to see the blanket, not the sheet, slide off the foot of the bed. I thought it was strange but I was disoriented from sleep so I just crawled over and pulled the blanket back up. I laid down and held the blanket up over my head (that's how I usually sleep). Just a few moments later, I felt the blanket pulling away. Instinctively, I grabbed the blanket with both of my hands and held it as tight as I could, yanking away from the foot of the bed. There was definitely a force holding and pulling it away, something that was strong that it finally ripped the blanket out of my grip and onto the floor. Then, my friend in my bed woke up and asked me what was happening after witnessing the end of my tug-of-war. We freaked out and ran out of the room and into the courtyard. We only went back into the room a few hours later to pack up and check-out. It was the scariest thing that's happened to me and definitely challenges my skepticism on these "haunted" places. Hotel is wonderful, great charm, I'd be back if I weren't scared to death of weird stuff happening.

This was my first trip to New Orleans - boyfriends second and the location was recomeended by his sister in law. I can say I was a bit concerned after seeing some of the reviews but can now say I was concerned for no reason. Yes if a window is important -book a room with a window. It was important to me so we booked it that way and confirmed a week prior with a phone call. The hotel was charming, yes it is not a major chain hotel . Yay!! It was quaint , our room was clean and the staff very friendly . The king size bed very comfy and plenty of pillows and towels. I especially compliment the young lady with dark hair who was at the desk ( May 14th evening and a few other times (sorry no name- but you have the most welocoming attitude) Then big thanks to Dionne(?) who recommended and booked tours for us , great choices and she was always helpful. The location is outstanding just minutes from anywhere in the quarter and convenient to stop back to drop shopping or for bathroom breaks. Breakfast is continental that is true but a good quick start (great coffee) and really there are so many options to enjoy in the quarter (The Clover Grill a 5 minute walk away as an example) We enjoyed quiet early mornings in the courtyard and sometimes a quick break in the afternoon. It was a pleasure to visit and I certainly hope to return.

Service-Great- helpful and friendly staff- which was great because they let us check out early despite the minimum stay. Also accomodating when they had changed the locks and I didn't know and used my key. The door opened anyway however but the key broke off in the lock. Nevertheless they had a spare. Cleanliness- Fine after I cleaned some myself. Course I ended up with a rash all over my arms after sleeping in the bed and the dust was part of the old world charm. Location- Location is one of the best. I really don't think it could be better. Value- Well I think that since the prices were inflated for that time of year the value was poor. If paying at a different time of year then maybe. But then I would expect more in other aspects as well. The Good- Really could be spectacular if maintained and run better. The courtyard/pool area does have charm. Would I stay there again? Maybe. I appreciate the location and the old world charm of this hotel. I would have to see the room first. I want for this place to improve!

We loved this hotel. Not only was it close to everything we wanted to do and see, it was a great price. The staff was courteous, the rooms were clean, and it was quiet. The pool area and courtyard are very relaxing, even though I felt the courtyard could be better maintained and the bar opened. Great place. LOVED IT!!!!

the bed was uncomfortable. the room needs better soundproofing. there was no window. the pillows were lumpy. and there bed bugs.

my group of 6 women just returned from our "girls vacation". We all absolutely loved this hotel. The rooms were adequate, nothing too fancy, but--the location is absolutely perfect and the staff could not have been nicer. Staff all went out of their way to make our stay a really good one

This hotel is being renovated and our room was down a back alley with bags of cement stacked too near the door. The beds were terrible, with no support. The overhead fan was too noisy to be used. I am a local who stayed there for a special family gathering, but would have left had there not been a 2 night minimum. And, to charge guests $28 a day to park in their garage is ridiculous. This place was a big loser.