Pheasant Run Resort, St Charles

We decided to meet a few friends at this resort. We used to take quick get aways here all of the time. The last time we were here in December we were disappointed as nothing was open, despite the fact that they told us the attractions would be available. However, this time was really unbelievable. We stayed one night and had two incidents. The first was the 1 am party outside of our room in the courtyard. This resort is advertised as being 'family friendly.' I called management three times within two hours and the problem still was not resolved. Later on the next day we children and friends were sitting by the pool. My daughter had bumped her head and was crying (not for more than 2 minutes). I was holding her calming her down and this drunken hotel guest begins screaming, threatening and video recording the incident from her cell phone. I then proceeded to get the manager leaving my daughters behind with friends. On my way there I was again threatened. There was no acting manger present. The Saint Charles police were called. I was told that since it happened on the resort property there was nothing they could do. This woman now has a video of my daughter in her bathing suit. Not to mention I was verbally harassed and threatened in front of my children. If you have a family I strongly recommend staying somewhere else. This place is for a bunch of DRUNKS, fails to protect hotel guests and does not live up to family friendly standards.

WE LIKED EVERYTHING ABOUT THE PLACE,WE'VE SPENT AT LEAST 3 WEEKENDS THERE AND WILL BE SPENDING 5 DAYS THERE IN AUGUST,2012.WE LOVE IT!

I love this place and my family always wants to go back after each time we stay at Pheasant Run. This resort has everything you would need to take the family on a nice weekend getaway and the people who work there are fabulous. They really go out of their way to ensure you are having a good time to do all of the little extra things it takes to make our stay special. Do to our current econimic situation, we can not go far to take the kids somewhere special, so that is why Pheasant Run is so popular with us, it is like an undiscovered gem right here in the suburbs. You can not go wrong at this place, they have it all, including a great golf course.

Pros: -Pools -Privacy -Food -Theater -Arcade -Golf Course Cons: -Service (okay) -Price of food Overall it's nice for a family to go for because of the pool and arcade. The room service takes a while and costs a lot.

Wow what a dump, the worst decision I've made on a hotel stay in years, Dont and I repeat Dont even think about it you will regret it for sure. More like a barn with a bar!

I reside in the Chicagoland area, and have been to Pheasant Run for several different functions. I have found the service to be excellent. For one specific occasion, my firm was planning a golf outing and needed to arrange for loaner bags. The staff was very accommodating and helpful. On a separate visit, I was required to attend a business meeting at the facilities. The meeting room was great, the sound worked as it should, and the snacks were well stocked and replenished regularly. None of my peers had any complaints regarding their accommodations. I would recommend Pheasant Run for any number of functions.

My family celebrated my mother-in-law's 80 birthday at the resort. We had family members from all around the country in for the festivities. Pheasant Run was a great place that offered fun for everyone. The toddlers loved it and so did the grandparents. The service was so friendly and caring. They have a great indoor/outdoor pool where you can swim from one side to the other. The grounds are beautiful and I met the head of grounds who said that he had worked at the resort for 50 years. The guest room choices were great. We put my mother-in-law in suite on the 16th floor of the resort's tower overlooking the resorts two golf courses. We stayed in different wing over looking a pond and had a two story whirlpool suite that was truly luxurious. On Saturday night our whole family went to theater and saw a great production of a murder mystery.

this place STINKS! i would never go back the service is outdated like the ppl tht work there! bottled water costs $3! dont go!

Please this a real joke and give me a break the GM Diane Rosenthal is a real jerk and has her head in some cloud; fire her save some money and hire someone who acyually works on the weekends!!!

I am in the process of planning my wedding at Pheasant Run and have had nothing but problems. Our guests tried to reserve rooms 6 months in advance were told nothing was available. After signing the contract, they told us that the prices had increased. The florist on site is rude and unhelpful. They just discovered the room we had reserved for getting ready on the day of my wedding is booked and many other problems. I hope my day goes better but am not feeling confident so far.