Never Again!
By A Yahoo! Contributor, 4/18/08
We stayed at this property from April 10 through April 13, 2008 to attend the International Quilt Festival. When we booked the trip we knew we would be attending a convention at the Stephens Convention Center which is across the street toward the back of the hotel. Since we knew we would be on our feet all day and most likely carrying a lot of packages, we asked them if they offered a shuttle service prior to booking 4 rooms. They said they did, but we never once rode the shuttle as they would not pick us up when we called. Their excuse once was that they don't run the shuttle after 9 p.m. However, they would pick us up if we were going to/coming from O'Hare Airport, but would not drive around the block to pick us up. There were 40 of us waiting for the shuttle on a Friday evening (two people walking with canes) and they would not come. We tried again on Saturday, but since we wanted to leave the Center before the show closed at 7 p.m., they told us we would have to wait until 7 p.m., no exceptions. Yes, we were able to walk, but others in the group were not and had to take a cab.
I sent an email to the hotel, but have not received a reply as of yet.