Quality Inn and Suites Elk Grove Village, Elk Grove Village

What a completely horrible experience. We reserved a block of rooms for a traveling student music group and upon check in, it was a complete bust. The front desk clerk lifted his shirt up to show us his new tatoo on his chest, which was not invited, he was totally unprofessional and I don't know how many times I heard him refer to guests as "dude". After check in, I went downstairs to purchase a bottle of water and while in the concession area, he called to me and said "Hey, pass me an iced tea to drink out of the cooler". He was helping a guest when he did this AND I was a guest. All of this rudeness would not have made me take time out of my day to write this, but what happened at 12:30am surely is enough. I recieved a very upset call from one of the girls rooms. They had discovered bedbugs. Infact, they were crawling on one of the girls. We went on the internet to make sure that was in fact what they were, before getting totally alarmed. After we confirmed they were bed bugs, we pulled back the matress pad and found more. I got all of the girls luggage out of the room and into the hallway and had them start going through all of their belongings to make sure there weren't any in their things. I went downstairs to let the front desk clerk know and to get a new room. When I told him what happened, he was unphased. He did not apologize a single time and didn't offer a new room, I had to ask for a new room for the girls. He acted like we weren't telling the truth. I went back upstairs and helped the girls look through their things. I was fuming at our treatment. We caught one of the bugs and brought it downstairs to show him we were telling the truth. Still no apology and all he said was "I'll tell maintenance". The new room had dirt on the pillows and the room smelled of mold. None of us on this trip need a four star hotel, all we ask for is a clean place to sleep and a somewhat courteous staff. We got none of these things. This was a terrible experience for all of us and hence the complaint.

Staff very friendly and accomadating, rooms clean. We left right at 0600 breakfast was set out, but only had time to grab coffee but looked like a nice selection. Shuttle very prompt to airport, upon return confusing figuring out where to go for pick up at airport. Will be staying again for our next trip

STAY AWAY from this hotel. I am a business traveler. Stayed in too many hotels but this is the worst one. First of all it took 1hr and 20 min to pick me up from airport, then it took 25 min to check me in since clerk was busy talkin on his cell phone with one hand. I requested to get it little faster as i was tired from whole day traveling, response was '' we have to go through the checking procedures". Finally i got into my room after check in, boy it smelled like urine, i came back and requested to change the room and he said let me see what i can do. After calling 2 -3 times in about 1 hr. they sprayed the room freshner and it was so strong that i had a headache. The hotel was not even full, they could have given me another room easily. Some how i spent few hrs. that night and checked out in the morning. I do not recommend this hotel to any body.

Next door was partying, ask for a different room and was granted immediately. Very pleased. Room was clean,nice and comfortable. I would stay here again.