Regency Inn and Suites, Addison

I must say that I was a bit leery about staying at this property, after reading some of the other reviews! Several members of our extended family stayed here while attending family functions in Chicago. While the property is showing some signs of age on the outside they underwent a major renovation inside, it is clean and well-kept, with a friendly, attentive staff. The front-desk personnel took a liking to my "active" 8-year-old son, and looked after him as best they could. The pleasant housekeepers expeditiously brought us more towels, and checked in on an elderly aunt who was not feeling well. A maintenance man promptly and pleasantly responded to our room to repair a slow-running sink drain. We were in a room on the third floor with big windows facing an expressway (don’t know the name). I was concerned that the noise level would be high all through the night, but a front-desk clerk reassured me that the I wouldn’t even know and that the sound doesn’t reach the rooms; she was correct! I had a good night’s sleep and woke up refreshed and ready for my cousin’s big day. Our culminating family breakfast at the hotel was quite nice, and the food was tasty. There is a diner adjacent to the hotel that I highly recommend!! In summary, we had a pleasant and cozy stay at a good price. I hope the management and staff keeps this place in good condition for our next visit.

My friend and I are in college and just do day trips. It was fine for just a roof over your head and late night crashing. The walls were a little thin, I would bring plugs. Unfortunatly, the website promised an airport shuttle service but in fact one did not exisit. The woman at the desk called a cab that only charged $25 but standard rate is about $60. CTA (Chicago Transit Authority bus and train system) service does not run out that far so the only way to get down is to get a cab from the hotel to the airport and take CTA to downtown it's at least going to cost $50 to get to the airport unless you have a car. It's pretty disappointing when you expect to have shuttle service and that being one of the reasons we selected that hotel then come to find out they don't even have one and didn't bother to change the website or Expedia.

Very friendly staff, huge very clean rooms, enjoyed our stay alot. Breakfast was a pleasant surprise and the lobby was always manned--not empty like alot of places.