The Westin Maui Resort and Spa Kaanapali, Lahaina

We had one chance to stay at the pool area and encountered jackhammers hammering and sawing which ruined our stay. When complaint to management the manager replied it was beyond her control to ameliorate the situation and she was dealing with many complaints of the same nature..this contributed to ruin our vacation, especially the last part. We believe that if Westin is going to charge such high daily rates they should disclose,in their promotional material the highly provocative&loud construction sounds. No guest should be subjected to this environment. Extremely dissatisfied guest D & B Kizler

We reserved a room with a king-sized bed 2 months prior to our arrival date. Upon arrival, they told us they did not have this room available, even though we had already paid them in full at the time of our reservation. As my spouse was becoming increasingly angry, the manager got involved and the issue was finally resolved. The room's furniture was chipped and damaged. The windows were dirty. The air conditioning turned on and off every 5 minutes and caused sleepless nights. They charged us $25 extra per night for parking, yet we could not find a parking space after a long day. The front desk employee was inattentive, did not establish eye contact when speaking and looked as if I was bothering him with my questions. We had to call the front office at least 3 times for the internet connection and even then, it was not optimal. These types of hotels are becoming more and more impersonal and are all in it to make more and more money. We definitely did not get our money's worth.

My wife and I arrived here today to celebrate our 25th anniversary. I booked an ocean view room, called the hotel 4-5 times to ensure that I was going to get a true ocean view, and not a partial ocean view, especially after reading some of the reviews on the internet. What a surprise, I got here and our room is a partial ocean view, with a spectacular view of the lobby/shop area roof, the cooling towers for AC or something, and a magnificent view of the 11 story ocean front tower. I spent 100,000 points and got totally ripped off. I even called the day before and was assured a "great room with a view" after telling them it was a special occasion. When we checked in, the front desk said they could not do anything as they were "sold out". Anna found a few rooms, went back to the office area and then came out and told me that all they could offer was a room with two double beds! Yet I can go on the website today after checking in and find a bunch of different rooms that are available with views! I even called reservations and they said they had rooms available! Clearly it was all nonsense, and this was a rip off, and we were the victims! The hotel has terrible customer service. It’s unfortunate it happened on our 25th! We stay at the Westin Moana Surfrider a lot, and have always been happy. Thank god for other quality hotels like Marriotts and Hyatt Regency's. Oh, and I almost forgot, left a message for the manager Mr Cook, last night, and he has yet to call back. So much for service. STAY AWAY!

This is Westin at its best, nice beds, clean rooms and hotel, feeling of luxury and beautiful location. We just came back last night from our stay and this was a great experience, there are five pools (one for adults only) with slides, free shuttles to Lahaina. Fantastic deal if you can book with Starwood points.

this was our 3rd trip to the westin but first during the holidays season. weather was purfect but the hotel was fully booked, which ment you had to be at the pool by 8:00AM to get chairs or standing in line to get chairs and umbrella by 7:30AM. everything else was great the service at the restaurants the spa and the pool was great. would definately go back but not during the holiday season. This problem is not just the westins have friends at other hotels in hawaii and the caribian and they had the same problem.

We obtain our trip through Costco and stayed 8 nights. While there we walked through the other resorts to see what they had and came to the conclusion that the Westin was a very good deal for the money. The Hyatt and Marriott are nicer, but so are their prices. If you have kids the Westin would be the place to be, as they have a number of pools and water slides for kids, plus an adult only pool area. Food was good, but a bit pricey. The Costco package included the morning buffet for both of us, so that saved money. The Westin is next door to the Whaler's Village shopping center. There is a MacDonalds there so for a family with kids that is an option. If you are there long enough try the Hula Grill, Leilani's, and Cane & Taro. We ate at all three but thought Leilani's and the Cane & Taro were the better of the three. How to save money at a meal - don't drink! Some mixed drinks, no matter where you are, cost $10 to $15 each (for some reason my wife seem to like those the best), so look before you order. BYOB is good advice to follow. Both my wife and I agree on the staff of the hotel, they are all great, and go that extra bit to help or assist you. The lady who took care of our room, 679, was great. A bit of advice, if you rent a car the Westin does have a parking lot where customers can park their rental cars, but the parking spaces are "tight". I was able to get our Mustang into most parking spaces, and only once did I have to enter the car from the right side when the car on the left was too close. When the lot is full a hotel employee will park the car in valet parking for you at no extra charge, I liked that. About the beach in front of the hotel. The Westin's beach is pretty wide with lots of room for kids to play on. As you go south the beach begins to narrow and by the time you are at the Hyatt I would guess it may be twenty yards from the concrete walkway (which runs from the Hyatt north past the Westin) to the waters edge. North of the Westin the beach width pretty much stays the same width for about a quarter of a mile. Another benefit of the beach area in front of the Westin, it seems to be where the UFO paragliding operation leaves from and comes back to. If you golf there is good news,as a resort guest you can play golf at the Royal Ka'anapali or Ka'anapali Kai courses (across the street from the Westin) at a reduced rate. The bad news is the rate is $190 and $150 respectively. Although once you see these courses you may decide to spend some of the kids college fund on a round of golf. If you go I hope you have as much enjoyment as my wife and I did.

The customer service here leaves MUCH to be desired. We got married here in September and would have decided on somewhere else had we known we would have been treated so poorly. One would think that the bride and groom would be treated with some decency. We booked 7 nights for ourselves and 30 nights total through our friends and family. We checked in on Monday and saw that our room was sharing 2 walls with 2 elevators. Thinking that we could sleep through it, we didn't bring it to the attention of the front desk to change. Well...we couldn't sleep through it so asked the front desk around noon the following day if we could change rooms. We were told that they were sold out that night so we couldn't change rooms. So, because it never hurts to ask, we asked if an upgrade was available seeing as how we were getting married there in 4 days. The front desk manager said flatly, "No." I asked if it was because they were at capacity or because it was simply out of the question. He replied that it was "simply out of the question" and then informed me that other people actually pay for the rooms. Now we may not have actually paid for the upgraded room, but we DID bring several tens of thousands of dollars to the hotel from the wedding and room blocks. He offered no other options and no apologies. Because they were sold out that night, we stayed in the room by the elevators another night. We found out just recently that one of our wedding guests was given a room near an elevator that same day (a few hours later). THEY were upgraded. When we got back from our wedding, we came back to a room that hadn't been serviced. Our room service from earlier in the day was still there, bed unmade, towels on the floor. The property gets 2 stars just because it's beautiful. We travel to Maui once a year and will not stay here again.

I just got back......and........dont listen to the complaints. Yes, Maui is expensive, so try to bring your loot. You can go to the Safeway and get snacks and drinks to pinch a few pennies. My #1 suggestion for this hotel is to get a room on the highest floor you can (11 being the highest in both towers, because of noise below). But let me just say this, there is NOBODY up past 10! After sun/wind/and time change....nobody stays up past 10! #2......DO THE HELICOPTER RIDE.......we almost didn't, and it was the coolest thing ever. We went with Alex air, the hotel pushes another company....but Alex air is the best for your buck if you book on your own!!! Peace and Aloha!

My Husband and I just got back last week from spending our Honeymoon at the Westin Maui. We had a package through Costco travel. It was awesome. The resort was beautiful with amazing pools. If you want shade at the pool i would highly suggest getting out there early, many days the chairs in shade were taken by 10am. The breakfast buffett was very good, with numerous choices. The rooms were a little small but perfect for just the two of us. We could hear the people next to us talking a bit and the maids start early, so put up your do not disturb sign if you want to sleep in. The spa treatments are great, even have a cabana by the pool for outdoor massages! They even have a hospitality room that we used the day we checked out since our flight wasn't until late. The self parking lot spots are very tight. We had numerous times where passenger would have to get out before parking. Overall we had a great stay there, and I would suggest this resort to others.

We loved staying at the Westin, the pool was amazing. Rooms were clean, nice, a little small view was wonderful. Food was good and location was good. Had a lot of places to sit and relax all over the resort. We really loved the location and amenities. Would go back