Maile Sky Court, Honolulu

The Maile Sky Court demonstrated the worse customer service I have ever seen anywhere in the world. A security guard named Kyle was rude during my interaction with him. A girl named Bea was also very rude. One morning during my stay, I requested room service and the front desk person got a nasty attitude. Tiana also stuck out, and Jeffery gave me the wrong directions to the local hospital!! I actually canceled the remainder of my trip and went home. This was suppose to be a trip that I would remember forever, and an experience that would last a lifetime, however the staff at the maile Sky Court ruined that.

We were very surprised at how nice this hotel was. From the minute we walked into the lovely lobby passed the coi pond and atrium, to our room with the amazing view! Yes the rooms are dated but they are very clean. The bathrooms are new and the service is fantastic. They have a great pool even a hair salon that gave my husband a great $10 haircut. Window air conditioner kept the room cool. Had a little kitchenette so we were able to buy and keep food and leftovers to save on meals. Great value, we would definitely stay there again.

Stayed here for six weeks and enjoyed my stay. The room while small was clean. The staff was always helpful, and it was close to the beach. The rate seemed a bit high but probably reasonable for the area. The elevators were below standard but the on site laundry room was appreciated.

the room and bathroom were very small. there was no way two people could get ready at the same time. The complimentary breakfast was a muffin and juice. The hotel not one that I will go back to in the future. Very disappointing. Not to mention that at least one elevator was out of order daily. Oh yeah, we also had to pay $18/day to park in the hotel ramp.

It is very laid back on Oahu,so leave your impatience at home. This was a nice hotel with courteous staff,clean rooms and very good location. Expect to wait on the elevators and I think you'll be ok.

Pros: exceptionally clean rooms, great room service, close to park, beach and everything in Waikiki Beach, great prices if you know how to get it (make sure you ask for a free upgrade). Decent restaurant downstairs. ABC stores (Convenience stores with plenty of snacks, drinks, TV dinners etc.) across the street and another just a few steps away on Kuhio Ave. (Ask for a room with microwave, if you need one. Not all rooms have one) Cons: too few and very slow elevators, expensive parking (there's really no need for a car in Waikiki Beach). Free breakfast is only a muffin and a choice of coffee or juice. Free wi-fi internet in lobby only was out of service 3 days out of 8 days of my stay. Paid internet in room had an unacceptably weak signal.

The price was good. It was good to have a coffee maker and iron/ironing board in the room. The room was a little small, but good enough as I just needed a place to stay overnight. The parking is a little high at $18/day, but there was ample parking, which is self-parking. The most negative aspect is that the elvators are small and slow.

I recently stayed there for over a month on a business trip. The room was very clean and was cleaned every day. The staff was very good and friendly. It was close to several good restaurants and stores. Not too far a walk to the beach. A good restaurant was on site. A Dollar car rental office was only a couple of blocks away. The rate was just over $100.00 a day all taxes included. It seemed a little hight but I don't know how much better price could have been found. The parking garage was I think $18.00 a day even for guests. The elevators were not the best but not as bad as I had read. The bottom line is I would stay there again if I were to return.

This is definitely a reliable bargain for those who want the Waikiki beach experience without paying outrageous prices. The service at the Castle Maile Sky Court was good. The front office staff was friendly and very helpful in finding places for meals and directions. The room was relatively comfortable with a small fridge and a coffee maker. Having stayed at a resort hotel in Waikiki before, the Castle Maile Sky Court is a good hotel. The location is close and within walking distance to the beach, shopping and restaurants. Vit's Hawaiian Steakhouse on the premises serves good food at reasonable prices.

We had trouble with this hotel from the time we booked it. We were told that the hotel could not accomodate us so we booked at another hotel for the same night, then this hotel said they could now accomodate us. We tried to cancel the reservation. They refused to cancel and advised us we would have to pay for the entire stay for two rooms. I would not reccomend this hotel to anyone for the way they conduct their business!