WTF?
I give it to the W, the decor is pretty cool. The bed is really comfortable, and the hotel is quiet, so I got a good night's rest here for sure. What I didn't get was good customer service. Granted, the "wherever..." associate was very accommodating. I placed my room service order, and specified NO MAYO on my sandwich (I hate it). However, an hour later, my order arrived with mayo on the sandwich and missing the bottled water I asked for. I tried calling "wherever..." repeatedly for 15 minutes straight, but I got no answer. I had to dial the hotel from my mobile and speak to someone at the front desk. They offered to send another sandwich up to me, but I declined. At 10pm and an expected 1hr wait time, I'm really cool on the whole idea. They took the sandwich off the bill and offered me a comp breakfast. Nice save, but I don't expect these kinds of snags at the W hotel. GET IT TOGETHER, W MIDTOWN! Oh, and I asked for a large bottled water about 30 minutes ago. I've yet to receive it. WTF?!