Newport Beachside Resort, Sunny Isles Beach

we liked the place, it was nice specially when they gave us a special present for our honeymoon, we were treated great with a smile, thanks again from the couple lara gonzalez

We gave it a week 11/1/11 to 11/7/11 that was a week to long. The place was in the some stage of renovation and in need of it. With a hammer drill waking us at 7 am every morning with no complementary coffee any where. In fact there is no complementary anything anywhere in that place. But the real nightmare is the parking valet it's a wonder someone doesn't get killed or self parking both you'll pay dearly. And for God sake don't park across the street at any of the RK shopping centers parking lots. They will tow you in a heartbeat even if your shopping or eating there. The local police and shop owners even call it legal extortion but can do nothing about it! Back at the Hotel I ordered a bloody Mary with dinner small glass it was $23 on the bill. They had two weddings there in the week I can not imagine having a wedding there sad. The place is a rat race of people that just want to look like they can out do the Jones. To my wife and I the place makes money a dirty word.

My boyfriend and I went to Miami for a romanic get away. We selected Newport Beachside Resort based on the website pictures of the room. BIG MISTAKE. Those pictures are of rooms they are trying to sell as a "Time Share". Our room was run down, dirty and hadn't been updated since the late 70's. The bedspread was so worn out and had rips in it. The pillows were flat and at least 10 years old. The carpet had to be at least 10-15 years old. The dust behind the drapes was gross. The toilet kept running. The website said we had a coffee maker in our room-WRONG. Every morning we had to go down to their store and purchase over priced coffee. The website also doesn't mention that their is no parking and you have to valet park, $18 a day. Everything is extra. I asked the Conceire if there was a 1st Aid office because we both weren't feeling well and she told me I had to go across the street to CVS and I could buy whatever I needed. No help from staff. Very friendly, trying to get you to sit through their "time share" presentation. That they say is only 90 minutes. Ours was 2 1/2 hours. They promised us a free 30 minute couples massage and a few other freebee's. I figured we were owed that much. But when we said we weren't interested in buying they were no longer friendly. The lobby is nice, the rooms are dumps. Oh and our massage, not 30 minutes like they promised. Maybe 20 and not very good. I will never stay at this resort again and I will never recommend it to anyone else.

Moldy, carpet saturated with stains, sheets are itchy and bed is hard, couch in our "suite" was so filthy I chose not to sit on it. Windows in room don't open, and there's no balcony, so the room is dank and stuffy. Pool is ok but DIRTY, bathroom by the pool smells bad and is overcrowded. Everything has a charge- nothing is complementary, not even coffee in the morning. $18 to park per day. $60 "shuttle" for 10 minute drive to airport. $25 to sit in the tiki-hut on the beach. $15 to use a beach umbrella. "Resort fees" are $15/day. For what??! Don't be fooled by the few pics of this place. It's a dump!

Overall it was a nice place, prefect for families. The staff was very friendly and informative. The spa was delightful. I was a little unhappy with the cleanliness of the room. I thought since our room had been renovated, that the carpet would be free from stains, the bathroom was be soap scum free and mildew free, and the linens would be free from stains. This was not the case and I would have preferred a cleaner room.

For those last complains i gotta say if u dont like spanish people dont go there since we have the spanish accent OBIOUSLY !!!!! plus you're im miami speak spanish !!! anyways i give a great feedback to this hotel n of course nothing is perfect overall great place to be in and by the way mayor renovations start this month including the pier !!! try it !!!!!!!

I went to this hotel for a time share program and when the woman found out I couldn't understand her because of her Spanish accent she had a really rude , obnoxious melt down and said she wouldn't do the program with us. My husband also had problems understanding what she was saying. I asked for someone that spoke better English and she threw the paper down on the desk and said "she's not doing this". Needless to say I was ready to walk out at that point . The receptionist got another person to show us around but after being subjected to something like that I knew I wouldn't be interested in buying there since the "help" was so rude. If this place wants to sell time shares they absolutely must get rid of that person. I'm sure they know which one i'm talking about. Needless to say I'd never stay there either, no one needs employees treating them like that and should not tolerate it. I'm now buying a time share from another resort in the area. Lesson learned about Newport Beachside Resort..

I visited the Newport Beachside Resort for an event for my 2 and 1/2 year old daughter on Oct. 16th 2010. Let me tell you I am an frequent traveler staying at over 10 hotels in a year and I have never been treated so bad before by a hotel staff member, a supervisor at that. We finished at the event and requested our car from the valet. After taking about 15 minutes the car arrived and parked right in front of the hotel. Let me mention that the valet area was not busy at all as it was when we arrived earlier that day. When my mother and I noticed the car we proceeded to it. My mother held my daughter's hand and walked around to put her in her car seat and I had my hand on the handle of the sliding door of the mini van. At that instance a man by the name of Rafael started screaming to the valet "Move, Move!!" and waving his hand for him to drive forward. At this time I was very scared because my mother had started to open the door to put my 2 year old daughter in the car and myself, which I am 8 months pregnant, with twins, was also about to get into the car. I yelled to the valet that was driving the car, "Wait, wait, my daughter, my daughter". Rafael which apparently is a supervisor of some sort heard me since he was only a couple of feet away and completely ignored my plea. He again gestured his hands and continued to scream at the valet "Move, Move!!". At this point the valet moved forward after hesitating after I screamed out. Thanks to God my mother was able to pull my daughter away from the door and I as well let go of the handle and moved back. I immediately turned to Rafael and said how can you tell him to move forward when we were getting into the car. I was so nervous and frightened at the time and again I asked him didn't you see me getting into the car and my daughter on the other side getting into the car. To make it even worse he didn't even look me in the eye or apologize. He just said "okay, okay" I continued to make him realize what could of just happened. I asked him again that he needed to be more aware and tried to make him realize that what he had just instructed the valet to do could have caused a major injury to myself, my unborn babies, or my daughter. The valet noticed what had happened and was very apologetic. The worse part and the only reason I am writing this and want everyone to be aware of what kind of hospitality is being offered at this Hotel is that this man did not even apologize or show concern for what had occurred. I understand it might of been a mistake and he could have not seen us, but take action and man up to what happened. He completely ignored me and my complaint and did not even ask if we were okay. To make it even worse he gave my mother and I both a very bad attitude and rolled his eyes at me. A simple sign of compassion would have been suffice to calm us down from what had just happened, but instead we received a roll of the eyes and a horrible attitude. Especially in the hospitality industry staff members should treat every guest with a welcoming and comforting attitude and we received the complete opposite from Rafael Montes de Oca. I hope that action will be taken so that this does not happen to anyone else. Please be aware of the service you will receive from staff members at this hotel.

I am going back there next year, the hotel was nice for the price that we paid, but it could use some updating and they forgot to clean our room one day. Besides that the private beach is amazing, I was in the warm ocean water at 4am after partying in south beach. It was good food all around the hotel and the poolside tiki bar was so much fun (good food too), with flat screen tv's and a dj some nights. The funniest thing i seen was a lady with her small dog inside a stroller while she was drinking at the poolside tiki bar, lucky dog!!! And the hotel lobby had a store where you could purchase wine and brewed starbucks!!! YUMMY

I just got back yesterday after a week at this hotel. from before our arrival we had problems with them. This hotel was supposed to be equal to our timeshare in orlando, and it soooooo wasn't!! All we had was a microwave and a small fridge, leaving us to eat out because we couldn't cook there. We waited over 2 hours for our room to be ready and then when it was check-in time they said it still wasnt ready, they did give us free breakfast buffet the next morning as a sorry. The lobby looks nice and so is the pool and beach BUT the rooms are in need of some updating, etc. EVERYTHING IS AN EXTRA FEE!! we had to pay $50 extra a day for an "oceanfront view" that was on the side of the building facing more of the pool than the beach. then it was $12 a day to park your car across the street. they let you borrow towels for nothing as well as a lounge chair at the beach, but if you want a cabana or an umbrella you have to pay for them. and all anyone wants is tips and they do nothing for them. oh and fyi they include the tip in every bill, so the service sucks and they still get all the $$. and to top it all off, my family along with 5 other people got stuck in their elevator my last night there, they didn't seem to care nor gave us $$ off the bill or anything, just acted like it was a normal thing. i'm sure you can find a better hotel, so don't waste your time or $ with this place!!