Washington Hilton, Washington

Fire Alarm goes off at around 1:40 AM. Get back in tto room around 2:05. What a nice wake up call!!!!!!!!!!!!!!!!

The service at the Washington Hilton was exceptional. From the people who greeted us as we drove up to the parking attendant who helped us as we drove off, every single person at the hotel greeted us warmly and helped us tremendously. I'd like to get a hold of their customer service training materials. Whenever I knew where I was going the staff merely greeted me in a friendly way, but the moment I even thought of a question or wasn't clear how to find my way or get something at this expansive facility, someone seemed to be there to volunteer the right information and usually to take me there. I had a maintenance worker escort me to the fitness center. Though the food was a little pricy compare to surrounding restaurants, the atmosphere, quality and service were wonderful. Apparently, the hotel was renovated recently. My wife is a decorator and thought they did a superb job. It’s just the right balance of corporate clean along with cosy and warm. We brought our small dog and were pleasantly surprised at how accommodating such a large hotel that can handle huge conventions can be so accommodating to a sightseeing couple with a small dog in tow. I guess great service is just great service.

the room was small. They double charged my credit card for everymeal, andI was not aware of this until after the fact, it took a week for me to get my money back. Upon leaving they charged my credit card an additonal 454.00 , for what I dont know since we only had to pay 56.00 upon check out. That was another issue, found out that they lost all guest credit card info and they were calling guest in the middle of the night to obtain the info. The walls are so thin that I was able to hear conversations in the next room as if the people were in the room with me. I would never stay here again.

I would like to comment on all of the issues of my stay. I booked two rooms for the evening of 3/13/10. One room was not ready at 8pm when I checked in. It was not ready still at 10pm so I had to cancel that room. We were given a $25 coupon towards room service, which did not work when we tried to use it. In addition, we were forced to pay $7 extra for each car for valet since the self-park lot was full. They did not refund us this $7 per car even though it was not our choice to have the cars valet parked. We were also not given a quick checkout receipt in the morning so I had to stand in line for 10 minutes to check out. The last issue was that the valet lost the key to one of our cars and we had to stand in the cold for over 20 minutes while they located the key and got the car for us. I can't even explain how frustrated I am with all of the issues that I dealt with during my stay over the weekend. The staff was not even remotely helpful with all of the things that went wrong. I will be sure to tell everyone I know to never stay at the Hilton Washington.

Friendly staff, beautiful ballroom, good food, comfy bed, what more can you ask for. I would stay here again and probably will next year.

After staying at some of the other hotels in town and comparing prices and perks, this hotel is at the bottom of the list. They didn't have a king-sized bed available (as per our reservations) so they put us in a handicapped-capable room with a queen-sized bed. No big deal, but a sign of things to come. No wireless in rooms, which means they charge for each computer. (My wife and I both had one, $33.95 for three days per computer.) Paying for a computer connection in the room does not allow you to connect to the wireless downstairs in the public area. You have to pay again. 2 Hamburgers, fries and 2 diet cokes, $63.00 from room service. My hamburgers at home are MUCH better. We asked for a late check out when we checked in and were told we were setup for a late checkout. We confirmed the late checkout the next day. When we called on our checkout day three days later, we were told that there was no record of late checkout for our room and we had to be out at 12 because they had overbooked. To their credit, they reversed that decision after I went downstairs and complained to the front desk. How, though, did they miss putting the late checkout on our room after we asked and confirmed twice? The were remodeling the floor above and below us. From 9 am to 5 pm we had to listen to drilling and thumping and hammering, etc... Very annoying when you are trying to work from your room. The business office charged by the minute when you needed to print and charged $1 per page. ...and the business office computers are horribly slow. This place is just NOT business friendly. I am sure that being a Hilton Honors customer would fix some of these things, but I can get them at other hotels for free. Why would I come here and get a lesser service that costs more. Here are some suggestions... 1. wireless in the room is a must 2. if you're going to charge obscene prices for food, the food had better be obscenely good 3. make it easier for business customers to get their work done...don't charge extra for every little option. It is frustrating to have to constantly whip out the credit card. 4. teach your staff to make notations when customers make requests.

Some reviews scared me, but the price and the location was practically unbeatable. I traveled there for labor day weekend. Two of my girlfriends and I decided to embark on a last minute adventure to DC (we live in Delaware), and we had an amzing time! The room was clean, neat and the staff was VERY nice. The bellman helped us with our bags just minutes after we called for some help he was at our door. The concierge, an older lady, was an absolute pleasure and gave us some really good advice. My girlfriends and I are in our early 20's and thought the location of the hotel was fabulous! We walked to the liqour store, and there were plenty of nearby places to eat! The only part we didnt like about the hotel was that the bathroom sink was attached to the toilet..it was a bit wierd..but because we got a good price we didn't mind!! GREAT location, excellent deal!!

We came in at 1:30, which understandably is early for check in. We were pre-checked in, and they said they would call when the room was ready. I waited an hour in the lobby, and went back to the registration. They had the room, but "forgot" to call me. They blamed it on the housekeeping. I went to the room, and it was filthy, complete with another person's personal belongings. They had given me a room that was already in use! I called downstairs, and was told to go back downstairs to talk to the manager. The manager apologized, and bought us a drink and lunch, which was nice. The room we finally got was still small, and we had to pay for internet and parking on top of it. For a four star hotel, this is most certainly not four star service. Money is all they are about.

April 08 - booked through Hotwire ($89/night) for 2 nights (Fri, Sat) making it a good value. I would not consider paying more. At check-in, the young woman was efficient, but fairly unfriendly. The room was very comfortable with 2 double beds, a desk, a comfy chair and small table. My only complaint was that the only place I could see the TV from was the bed - so I ended up moving (jamming) the desk chair between the beds so I could watch TV without laying in bed. There was a persistent squeak coming from the heater unit fan. It didn't bother me enough to complain, but it was pretty annoying. The location was fairly convenient, but verging on being just a bit too far (and slightly uphill) when returning from the Dupont Circle Metro back to the hotel. I was aware of this however and did manage without any problem.

This room was great for the price. We only paid $75 per night. However, the walls are extremely thin. We could hear EVERYTHING our neighbors said and did. Good location. The hotel is big so it is often full of rowdy convention goers. If you visit on a weekend, don't pay 23 a day for parking. Just park on the streets which is free during the weekends.