Renaissance Denver Hotel, Denver

It's a great hotel but if any of you are looking to save some $$ then book it at Sweethoteldeals. Net They usually have some pretty good deals on there!

The incompetance I witnessed this weekend was 2nd to none at any other hotel I've ever stayed at. 1) I was told by the receptionist that our check in date was a day earlier than it really was 2) The immigrants that brought room service to our room twice lied to us claiming that gratuity was not included when in fact it had been. Basically stealing from their guests. 3) Our room had not been cleaned for an entire day and we returned from the show with no towels in the room, no coffee, etcetera. Stay away. The Red Lion is right across the street as are 3 or 4 other less expensive and better kept inns.

Please note that I stayed at this hotel for a conference & some things may not be the same for all people. The pictures are exactly as I experienced during my stay. Finding the hotel was relatively easy being just off of I-70. I do wish it was closer to downtown, but it's an easy drive to get there. Parking was free for us at the conference & we just needed to swipe our room key to get into the parking garage. However our key did not work for us after the second day & we had to re-validate it at the front desk. Otherwise it seemed parking was $8.00. There was plenty of parking & an elevator in the garage. They have a bellman/doorman who assists with bags, etc. The lobby is very nice with attractive furnishings. It is a very open lobby & you can actually see to the top floors of the hotel as each floor also has a view to the main level below. Check-in was easy. The elevators allowed you an open view to the lobby on the way up. One neat little feature was a sign by the elevator telling you how far above sea level you were. It's 5450 ft on the 9th floor in case you were wondering. The rooms are fancy, but not too fancy that you don't want to get anything dirty. A 30 inch LG flat-screen was in the room along with a nice desk & chair. There were plug-ins at the desk to allow you to use the tv as your computer screen. The balcony was a nice feature & you could see for miles. I was on the east side by Quebec Street & it was a little loud for my taste. Even with the doors closed I could hear the traffic continuously. There was a train that would be quite audible a few times a day which was not very welcome. The bed was EXTREMELY comfortable! I had 4 pillows which was great. The comforters were down & very warm. The room temp was easily adjustable. In the bathroom were Aveda products & everything there was very nice, especially the towels. The conference rooms were great & had all the amenities a person would want. Overall this was a great hotel & would recommend it to anyone.

Parking atrocious. Called to request assistance with parking or suggestions. Person who answered said, "Parking garage-right goes up, left goes down" and hung up. Harried valet said everything was full, not to even try valet services, then pulled a cone from the garage and told us to go in. Found parking on 2nd level. Check in free of hassle. Room would not warm up for anything and furnace kicked on and off all night long. Beds very comfortable and rooms very nicely decorated and convenient. No refrigerator in room. Packets with coffee and condiments were empty, although appeared to be new packages. Location stinks. On east side one way frontage road, if you miss the exit, you will be either taking I-70 or traveling for awhile before you can turn around, then don't miss the turn again! Their restaurant was terrible for breakfast. Eggs benedict didn't have hollandaise sauce. Requested from server and received about 7 minutes later, when everything was getting cold. Not enough servers on the floor. Host was terrible-wouldn't even watch when seating people to see if they were following him to their seats. No "enjoy your meal" or anything. Most employees seemed very worried about making mistakes or like there wasn't good morale among them. Left earlier than planned due to all of the inconveniences. Ate dinner down the street at La Mariposa, which was wonderful. No, will never stay here again. Felt it was a complete waste of money and time.

the indoor pool was 70 degrees and the pool room air temp was 58 degrees. UNUSEABLE!!! The maid left all our pillows on the floor. GROSS! Hotel was unapologetic.

Called the hotel before reservation to confirm that renovations were complete, was told yes! Arrived at hotel to find that the indoor pool was closed. I have a young disabled son who cannot be in direct sunlight due to medications and I had called to confirm that the hotel had a indoor pool. I was also told that most rooms had a refrigerator, but found out that it was an additional $15/night. It took 5 hours and four phone calls to get the refrigerator. Also it took over 20 minutes to get an elevator to the lobby at checkout time. Very disappointed in service and will not return to this hotel.

My colleagues and I stayed here for a business trip in July. It was about a 20 min drive from the airport. The shuttle picks you up every 05 and 35 of the hour, which I found to be a little annoying. It was a short walk to the restaurants and shopping or a shuttle ride to the movies and more shopping. The hotel décor was highly attractive. As soon as you walk in you’re taken aback with all the beauty. The lounge, the waterfalls, the space was incredible. The hotel staff was very nice and prompt. They handled each and every one of our changes. They were the most accommodating hotel staff I have ever come across. I can’t pick out anyone in particular because they were all great. Our meeting space was absolutely incredible. They did an excellent job handling our space and our AV needs. I did not get to experience the pool but there were always people down there in the pool. The gym was very up to date and the appropriate size for a hotel. The hotel restaurant also had downstairs lounge with flat screen TV’s. Being from Maryland and tasting their crab cakes I was a little put off but everything else was excellent. The rooms were excellent. I had an excellent view of the mountains and downtown Denver. Each room has a balcony and you can stand out there and enjoy your evenings. I asked for a chair to sit on my balcony and they brought me one. The bed was very comfortable. The bathrooms were clean. They had just finished decorating the rooms. They were still doing work up on the 11th floor though. My only complaint is that the alarm clock had this huge light attached to it and you have to cover it up. Also another guest told me that a bus goes from Wal-Mart (across the street) up to the Rockies. If I had enough time I would of loved to experience that. I will be making a vacation there. Everyone of every age can enjoy this hotel. It can be used for family events as well as business events.

It is amazing. The health club is very accessible and so is the pools and hot tubs. the room service is very kind and helpful. it is also across the street from a shopping mall.

So you walk in and immediately you're impressed by the huge, open lobby, with the foliage and the sound of trickling water from the small waterfalls. The restaurant and bar are attractive and in an open area. The food is excellent and well presented. The staff are attentive and helpful, esp. the doorman. The gym is small but a great benefit. The indoor/outdoor pools could use a little sprucing up, but they'll do. Then you get up to the rooms. On the way there, I noticed torn up wallpaper on the walls--not a good sign. The furniture in the rooms is old, the bedspreads look like they came out of a Motel 6 (ours had a cigarette burn on it), the blankets on the bed are cheap looking and thin. We had a very visible stain of something that had spilled on the bedskirt. I removed a dead bug from our bathroom. There are scratches and marks on the doors, etc. that could use a fresh coat of paint. Although we had a nice view of the city and the Rockies from our hotel room (if you're on the other side of the hotel you get a view of a shopping complex, dominated by Wal-Mart), the balcony was dirty and had no chairs so you wouldn't have been able to enjoy the view out there. Previously we had stayed at a Holiday Inn Express and their bed linens, furniture and overall decor are very impressive, clean and give you an upscale feeling. Obviously this hotel has seen better days, and is trying to maintain itself, despite the fact that the airport it used to service is no longer there. We were there for a conference, and another one was setting up as we left, so I think they are managing. Once we got over the initial shock of the bedroom, I have to say that our stay turned out to be pleasant( I put the bedspreads in the closet so I didn't have to look at them). The hotel is easily accesible from the interstate, there is free garage parking, there is a nice, new shopping complex across the street(where the old airport used to be), which has a Wal-Mart, Famous Dave's restaurant, Arby's, and a Panera Bread, among others. A little further down the street is a Wal-Greens, a grocery store, a Chipotle, Oodles of Noodles and Einstein Bagels restaurant. If you're not overly picky about your rooms, stay here. We were just surprised by the state of the rooms, which were in such contrast to the rest of the hotel, and the image it is trying to project.

Great place my church stayed there from Sturgis,SD and it was excellant.The restraunt had great food.It had an indoor outdoor pool and the view was awesome.