The Westin Mission Hills Resort and Spa, Rancho Mirage

omgg this place is off the hook its the best placee for a hotel in palms springs and when i visited this place i enjoyes it with my family and my kids loved it and were going to goo again this summer.. already getting ready and im really excited

This place is a joke.. a bad joke. From the "gym" that is outside with rusty equipment, to the "luxurious" rooms, that look straight out of the neighborhood condo complex, I was/am extremely disappointed. The pricing for this "resort" is wayyyyyyy off. It should be a $150 a night hotel. While the grounds are well kept, and overall feel of the hotel is three star at BEST. Poor experience, and I will never stay here again.. or probably any WEstin for that matter.

My wife and I spent three nights in room 1541 at the Weston Rancho Mirage Hotel & Spa; February 21, 22 & 23. Check in was quick and easy. Unfortunately, it rained almost every day of our stay. Though we didn’t use the pool, it was very inviting. The property is well maintained and pet friendly. Because of the weather, we occasionally used the golf cart shuttles for transportation and received timely and courteous service. Our room was large and nicely appointed. The bed and pillows were really terrific! We received excellent service from the hotel staff. As a matter of fact, every request we made was promptly and cheerfully granted. My wife had a “wonderful experience” at the Spa. We were not disappointed by the hotel or its staff in any way. Actually, I do have one suggestion for management; provide guests with two coffee stations on the weekends. We choose not to have dinner at the resort. The first night we decided on Mexican and dined at the Blue Coyote in Palm Springs. The food was good but not great. Unexpected considering all of the positive word of mouth. The second night we opted for Italian and had dinner at Castelli’s in Palm Desert. Again, there was a lot of positive buzz about this restaurant. It was even difficult for us to get a reservation on a Thursday night. We arrived at the restaurant and found it filled to capacity, usually a very positive indicator. Nevertheless, we were under whelmed by our dining experience. Service was OK but the food was very disappointing. The best part of dinner was desert. In my opinion, our dining experience at Castelli’s was a waste of time and money. To be fair, this could have been an off night. But a great restaurant should be consistently great. Lastly, we had dinner at The Falls, a Palm Springs Steak House, on Friday night. Dinner was OUTSTANDING! The best Prime Rib I’ve had in years! I spoke with other guests at the hotel who said that the hotel restaurants were quite good. However, I can’t comment first hand. My wife and I only had breakfast twice. We ordered off the menu and didn’t try the buffet. Our stay was quite enjoyable. The hotel and it’s staff were great.

Excellent service. Very clean. Beautiful grounds and a great golf course adjacent to the hotel. Very spacious rooms, well furnished. There was nothing not to like. WW San Clemente CA

We just spent 2 weeks at the resort. The service was some of the best we have ever had, from the maid to the restaraunts to the golf course employees. The manager even checked on us to see if we needed anything. Can't wait to go back! Randy and Candace

We loved the Westin at Mission Hills!! Golf for the hubby and pool/day spa for the wife. Rooms were very luxurious and upscale, a grill on the balcony and fireplace in the living room and bedroom. Include a spa tub in the bathroom and the heavenly beds and there is no reason to even leave the room. The Mission Hills/Palm Springs areas offers plenty to do and see but there is little need to leave the resort. Service is less than spectacular during the "off season" but so what, so you have to wait a few extra minutes for the waitress to come back by for another drink refill at the pool. Our main question was...why is the pool bar at the family pool but not at the adult pool???? I guess it could be worse....We can't wait to return. We won't stay anywhere else.

Our company held a seminar at the Westin Mission Hills resort and booked 20+ rooms for our guests. What a mistake! We had problems with everything from basic rooming requests to broken items in rooms to food ordered for events that was not served to lights going out during our event. Customer service was horrendous. We informed the management of our problems but very little was done to make amends. Stay away!!

I am attending a conference at the hotel, in a week or two, and could not find a telephone number on their web site to allow me to inquire about the specific room location of the meeting, the layout of the hotel, appropriate parking close to my event and just some general questions about accomodations. I happened to live in the Coachella Valley and went into the hotel lobby to make an inquiry; even there, at the check-in desk, I was given the impression that whatever the clerk was doing was more important than helping me! I also thought that the hotel web site would have a detailed map of the facility and a schedule/location of future meetings; not to be! Westin is missing appropriate use of a wonderful tool for making information available (the internet) when people are trying to find out more information and don't have the luxury of "dropping in" like I did. After reading a couple of other less than complementary comments about the facility I am somewhat apprehensive as to how the event I am attending is going to be served. I think management needs to get their head "out of the sand."

This is the perfect resort for couples, older guests and families with kids. There is something for everyone. The golfing is excellent, especially as you have the opportunity for continuing lessons as well as play. There are pools for all interests. A major casino is 5 minutes away. The Heavenly Beds are, indeed, "heavenly." The restaurants are excellent; however, if in a villa, you have very good facilities for cooking. All-in-all, this is an excellent resort. Don't worry about being on the first floor. Unless you have very active and noisy neighbors upstarirs, it is not a serious problem.

Upon arrival, we were given a room that was already occupied! Not a great sign when you walk into a room, and there are people in the bed. Ugh! I quickly shut the door, and the bellman called the front desk who reassigned us to a new room, this one on the ground floor. Well, let me first of all suggest that if you decide to stay here, get a second floor room! the ceilings are so thin you hear every footstep from above. Anyway, as far as the rooms are concerned, they are completely average. the "westin heavenly beds" are the one selling point, they are super comfortable. But the bathroom is about what you'd expect in a best western or a holiday inn - NOT luxury resort quality. Small older tubs, clean but stained. Patched wallpaper, no full length mirrors - these guys are a long way from competing with the higher end rancho mirage resorts. The main pool is fine, shallow and big with a water slide. Bar service only goes until 5 p.m., and the water slide closes at 6 p.m. even though the pool is open until 10 p.m.. Several times the ice water jugs by the pool ran out, and once the bar closes, there's no one around to get water from. This is not good in 100 degree heat. The pool area also seemed to get kind of trashed after the bar area closes - a lot of empty cups around the pool and wet towels on most of the lounge chairs that just weren't getting picked up. Far and away my biggest complaint was the restaurant. Do Not Eat There. The food ranged from mediocre to awful, and all tasted like it had been frozen or came out of a can. And yet they charge top prices. We had a fantastic dinner at Roy's, an elegant upscale restaurant in town on Hwy.111, and it cost the same that the lousy dinner at the hotel cost. One of the items we ordered was a "wood fired pizza", and upon getting it, it was clear that it was nothing but a frozen pizza, probably Tombstone or some such brand. At close to $20! I ordered the "fresh atlantic cod", well, it may have been fresh ONCE, but not in the recent past. I actually ended up complaining to the manager about the quality of the food, and they removed the pizza and another item from our bill. Bottom line, there are a million other restaurants in the area, pass the hotel restaurants by. The pool food is poor as well, I ordered the chips and gaucamole, and got a huge plate of stale tortilla chips and a very small plastic cup of store-bought guacamole, and another of jarred salsa. I think it was around $14. If you get a great rate, as I did through a starwood promo, it's an okay place to stay. Good location, near everything. But don't be fooled into thinking this is a 4-star resort and paying anything near rack rate. This hotel has potential, but it's FAR from luxury right now.