Customer service was aweful
By A Yahoo! Contributor, 8/23/05
The room was not a huge nightmare that the other reviews made it out to be. When they come in to clean it its not so bad, if you can keep it clean. The front desk people are just flat out dumb and VERY useless. I thought the room smelled awful, we had to get air freshers and candles but I have stayed at super high end hotels and personally thought it was a good price compared to $200+ a night hotel rooms that are just slightly better then the orange tree. For a weekend in SB you need to save where ever you can, so unless you plan to spend a lot of time there it was not truly that bad in comparison to the average hotel in SB.