Bad Service
By A Yahoo! Contributor, 11/19/06
My stay at the Beverly Heritage was on Nov. 11 & 12. I had made reservations the night before, and when I showed up, the lady at the counter told me that there were no rooms under my name. I had a reservation number, but was told the number shouldn't start like that. She told me if I wanted, I can book another room, and try to get my money back from my bank. I was then told if I can show proof that I made reservations the night before, then I could get a room. I then had to get on my laptop in the parking garage,and show the reservations I made the night before online. During all of this, the manager just stood by and watched. 40 minutes later after I showed them proof, I was able to get a room. Another problem was that room service opened my room door 2 times in the morning. I don't know why, but it was very uncomfortable and disruptive. I would NOT recommend this hotel to anyone.