DoubleTree by Hilton San Jose, San Jose

I often stay in San Jose for Union business. I was put up at the Holiday Inn, the Wyndham, and now the Doubletree. While the Doubletree is the nicest, their service is the worst. On the second day of my three day stay. Housekeeping did not provide new towels or the iron that was missing the day before. First off, I hate incidental holds especially when a company or organization is paying your stay. Other members staying at the hotel was charge on their incidentals for parking, even though our Union was taking care of all necessities. When a member tried to get the charge removed the front desk referred her to the valet. The valet wanted to write her credit card information. In turn, she wanted the valet’s name and employee number. When the valet stated “no” and asked why he should give her his information. She responded, why should I give you my credit card information. The hotel did not remove my $50 incidental hold on my Citibank. I checked out on a Sunday morning and confirm no charges were made. Doubletree stated the incidental should be lifted in 72-hours. On Saturday (6-days later), the incidental was still pre-authorized on my Citibank. I called Citibank and they confirmed that they did not receive authorization to lift the hold. They stated if the Doubletree would contact Citibank customer service, the hold would be immediately lifted. I called Doubletree; the front desk clerk stated the hold was lifted on Sunday. When I asked if she would contact Citibank to confirm this, she stated she could not. She referred me to call the following Monday and speak to their Accounting Dept. I then called Citibank. They stated someone from Doubletree would need to confirm the removal of the incidental, even if it was a conference call (get them on the line and call Citibank). I filed a complaint with Citibank on this issue. I stated that Doubletree said they removed the hold, when in fact Citibank’s records do not show that, the front desk does not want to call Citibank’s customer service because “they cannot do that”, I am referred to accounting, and there was nothing more they could do. I called the Doubletree back. Spoke to a manager and would not take “there is nothing more we can do” for an answer. The manager took my information and said he would call Citibank’s customer service. The hold was removed in a matter of minutes.

I love this hotel! The service is great! And especially the front desk...I had a little problem with my reservation and the front desk took care of me right then and there no hassle. And the price is AWESOME, they really do try and accomodate for the guest. Policy or not they will try! And the food is AWESOME at spencers. They are remodeling and let me tell you it is really starting to look fancy! And its so close to the airport, and for families just coming in town its a nice place to stay at. Also they are just very nice people, personable, and very happy. Their service is definately worth the while. Even with the economy the way it is, i believe they are doing what they can for the people!

If you are staying in San Jose, I would definitely suggest this hotel. It is a little older, so some of the sections of the hotel are a little worn; however, the cleanliness and the professionalism of the staff can't be beat for the price. I highly recommend this hotel to stay at in San Jose.

They charged me an extra day for being 1 hour over on my parking. I called the manager and apparently this is their policy. Something to take into account when you're checking out parking rates.

I liked it because it was close and they always take good care of us. I have never had a problem getting the room I want with the ammenities I needed. The food is even pretty decent.

1.Poor front desk professionalism, not familiar with operation. 2.House Keeping not professional, left my room door open after cleaning..lucky nothing was missing after my return in the night 3.Defective alarm clock , light bulbs and TV remote control..but willing to replace after complaining..why the last guests did not complain ? or why house keeping did not find these out ? 4.Both wired and wireless internet not working..need to complain to Hilton group tech support for a room change. 5.Accidentally checkout by front desk without my knowledge in the middle of my three week stay..and charged incorrectly. 6.After returning to my home town, found hotel charged my credit card incorrectly... Overall, hotel management is poor, utilities were old with poor maintenance and the most worst thing is the unreliable billing from this hotel.

The hotel had all of the amenities listed to be a very good hotel but most of the time it missed its mark. The Gym is hard to find, the Pool & Hot tubs had no special design, And the service; Well they pretty much dont know you exist after check in! I did not try the cookies (lol). But the resturants there were great! The sushi bar was awesome and the waiters were very nice. Kept it short of course. The place needs some updating, but for the price, the hotel was pretty worth it!

I travel to San Jose about every three weeks and have been staying at this hotel for the past two years. If you are coming into town for business the Doubletree is perfect. It's located right next to the airport. In addition, the hotel has a gym, sushi bar, lively club, and a upscale restaurant. I have eaten at Spencer's several times and the 49ers have held a party there as well. It's a little pricey but definitely worth it. Try the Spencer Salad, Idaho Potato, and the Filet Mignon. If you have room for dessert, my favorite is the Naughty by Chocolate. You will not be disappointed. One area for improvement is the service. It takes about 40 minutes for room service. In addition, the new parking policy is a little bit of a nightmare. It used to be free but now it's $10 night. The problem is that they hand you a paper slip that you need to show the parking attendant every time you exit and enter the hotel. It's a little bit of a hassle. However, if you enter from the side of Brokaw or veer to the right at Technology Drive you can avoid this. If you're traveling for pleasure, I would recommend that you stay downtown so you are closer to the attractions. However, if you're traveling for business stay at the Doubletree.

I have stayed at the doubletree several times on business trips. The location is good if you are only in town for business because it is down the street from the airport. Not good if you are on vacation or want to be within walking distance to any bars or fine dining. Spencers Steakhouse is a fantastic dining experience, but dont come with an empty pocket because your average dining exp will run you about $50 per person.

The Doubletree is affordable, great service, love the cookies, and far and above any comparable hotel at the same cost per night in the area. I will always invite family and friends to stay at this hotel when in the Bay Area!